Customer Service Representative 2 Job Listing at Kelly Services in Surprise, AZ (Job ID 10096195)

Description

Ready, set, go!
Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II supporting a leading public assistance agency serving Arizona residents.
? Why you should apply to be a Customer Service Representative II:
? Location: 11526 W. Bell Rd. Surprise, AZ 85378
? Pay Rate: $16/hour
? Shift: Monday to Friday, 8:00 AM to 5:00 PM
? Employment Type: 11-month contract
? Work Setup: Onsite, office environment
?? What's a typical day as a Customer Service Representative II? You will:

• Confer with customers by telephone or in person to provide program information, process orders, cancel accounts, or document complaints.
• Provide services including licenses, registrations, titles, permits, or program eligibility information.
• Verify that appropriate actions were taken to resolve customer issues.
• Maintain records of customer interactions, inquiries, complaints, and follow-up actions.
• Resolve service or billing complaints, including exchanges, refunds, or bill adjustments.
• Complete required forms, process address changes, and manage service discontinuance orders using computers.
• Refer complex or unresolved issues to designated departments for additional support.
• Determine and collect charges for services, deposits, or payments, and arrange billing as needed.
• Contact customers to respond to inquiries or notify them of claim investigation results or adjustments.

? This job might be an outstanding fit if you have:

• Strong communication and interpersonal skills.
• High school diploma or GED.
• Experience in customer service, call center, or public service environments (preferred).
• Ability to research, document, and analyze procedures to solve customer issues.
• Basic math and computer proficiency.
• Attention to detail and the ability to handle confidential information discreetly.

Physical Requirements:

• Ability to remain seated or standing for extended periods.
• Comfort working in a fast-paced, customer-facing environment.

? Why you'll love working with us:

• Weekly pay and direct deposit.
• Entry into a stable, publicly-focused organization.
• Opportunities for long-term and full-time career transitions.

? What happens next: Once you apply, a Kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. Even if this role isn't the right fit, joining Kelly's talent network keeps you connected to future roles that match your skills.
Helping you discover what's next in your career is what we're all about—so let's get to work. Apply to be a Customer Service Representative II today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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