Customer Service Job Listing at Kelly Services in Weston, FL (Job ID US3612996_BH9989883)

Description

Job Title: Customer Service Representative – Pharmaceuticals
Location: Weston, FL
Salary: $42,000 – $45,000 annually
Job Summary
Our client is seeking a detail-oriented and customer-focused Customer Service Representative to support existing customer accounts, build strong client relationships, and help drive overall satisfaction. This role requires excellent communication skills, strong problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.
 
Key Responsibilities

• Respond promptly to customer requests for quotations (RFQs) and provide accurate pricing in line with company procedures.
• Determine customer requirements and recommend appropriate products or solutions, including alternatives based on cost, availability, or specifications.
• Accurately process customer transactions such as sales quotations and orders.
• Collaborate with the Purchasing Team to track product availability and with the Warehouse Team to ensure accurate and timely deliveries.
• Support growth opportunities through cross-selling and up-selling.
• Analyze customer purchasing patterns and sales history to identify trends.
• Maintain a high level of product and regional market knowledge.
• Follow up with customers to confirm satisfaction, address issues, and resolve complaints.
• Partner with the Finance Team to support timely customer payments.
• Manage time effectively to meet personal and team goals while maintaining superior customer service.
• Uphold company policies, procedures, and a professional image always.
• Perform additional duties and projects as assigned.

 
Qualifications & Skills

• Strong customer service and follow-up skills; proactive and well-organized.
• Excellent verbal and written communication, negotiation, and listening skills.
• High integrity, professionalism, and ethical standards.
• Strong analytical skills, accuracy, and attention to detail.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
• Professional demeanor with the ability to handle challenging customer interactions diplomatically.
• Business math skills (basic algebra, ratios, etc.).
• Team player with strong collaboration skills and the ability to work independently.

  How to Apply
Interested candidates should send their resumes to chrc511@kellyservices.com for immediate consideration.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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