Customer Order Management Representative Job Listing at Kelly Services in Nashville, TN (Job ID 10139254)

Description

Job Title: Customer Order Management Representative
Pay Rate: Up to $24/hr
Location: Nashville, TN Hybrid (3 days in office: Monday, Tuesday, and 1 additional day of choice; 2 days remote)
Schedule: 7am–4pm or 8am–5pm Job Description
We are seeking a Customer Order Management Representative to act as the single-point-of-contact for assigned customer accounts, managing the complete order life cycle. This is not a call center position. The role blends customer service, order management, and supply chain support, requiring professionalism and attention to detail. You will work closely with customers and internal teams to ensure accurate and timely order fulfillment, support compliance, and contribute to customer satisfaction. Key Responsibilities

• Manage the entire order life cycle for assigned customer accounts—including new account setup, order entry/modification, escalations, and potentially logistics management—to ensure orders meet agreed deadlines.
• Act as the single-point-of-contact for customers, internal departments, and supply chain partners, maintaining ongoing communication and accurate documentation throughout the process.
• Monitor order status, resolve complex customer inquiries through detailed research, and provide timely, informative updates.
• Process credit and debit memos as needed, with some SOX compliance responsibilities.
• Collaborate with internal teams and escalate issues as needed, providing thorough documentation.
• Maintain accurate records of all communications and activities in the appropriate systems.
• Ensure adherence to export policies and coordinate required export/shipping documents.
• Act as liaison between customers and internal teams in response to quality or non-conformance issues, initiating the necessary claims as needed.
• Prepare and distribute standardized and custom reports for internal and customer use.
• Support departmental goals, participate in process improvement projects, and contribute to a proactive customer support team environment.
• Support with hosting customer visits at the local facility as required.

Requirements

• Minimum of 1 year of relevant experience in customer order management, customer service, or supply chain.
• Strong communication and interpersonal skills.
• Familiarity with supply chain processes.
• Working knowledge of Microsoft Excel.
• Experience with SOX compliance and handling credits/debits is a plus.
• Ability to work effectively in a hybrid in-office and remote environment.
• Detail-oriented with strong organizational and problem-solving skills.

Preferred Skills

• Experience in logistics or export/shipping documentation.
• Knowledge of Quality Management Systems.
• Experience with process improvement initiatives.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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