Customer Support Representative - Hybrid Job Listing at Kelly Services in Muskegon, MI (Job ID 9339813)

Description

Kelly Services is currently hiring for a Customer Support Representative, (CSR,) to work at a Fortune 50 Aerospace and Defense company in Norton Shores, Michigan.  The Frontline Customer Service Representative manages the customer experience while providing excellent customer service, quoting, order entry, logistics, and sales order prioritization.  Daily and weekly reporting into SAP is required to monitor the health of the business.  

Salary/Pay Rate/Compensation:

• $18.00 per hour

Shift:

• Monday thru Friday - 8am-5pm
• Hybrid (On-site & Remote) / modular setting while in office.

As a CSR your responsibilities include:

• Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries. 
• Professional communication with customers, both internal and external, via phone and email. 
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.  
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files. 
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes and facilitate the return of customer's part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with lead supervisor, manager and client on daily escalations.
• Coordinate with vendor representatives and inventory planners for part repairs and purchases.

Knowledge, Skills & Abilities Required:

• Excellent verbal and written communication skills.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Strong customer service background required in an industry that moves parts.
• Strong Microsoft Excel background required.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP a plus.
• Logistics or Inventory Management experience preferred.
• High School Diploma is required; Bachelor's degree is preferred.

**  Requires registering with Kelly Services and passing a drug test, background check and education level verification. 
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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