Community Administrator /Customer Servive Job Listing at Kelly Services in Ottawa, ON (Job ID CA3605448_BH9980297)

Description

Job Opportunity – Community Administrator (Customer Service)

Location: Ottawa, ON
Industry: Real Estate
Employment Type: Full-Time, Permanent
Salary: $55,000  per year

About the Role:

We are currently seeking a highly organized and customer-focused Community Administrator on behalf of a well-established real estate client in Ottawa. This is a fantastic opportunity for someone who thrives in a dynamic environment and enjoys building strong relationships with residents and internal teams.

In this role, you will be the primary point of contact for residents, managing day-to-day administrative operations and ensuring an exceptional level of service. You will also play a key role in supporting lease administration, rent collections, and compliance with housing regulations.

Key Responsibilities:

• Process and record rent payments, prepare deposits, and monitor resident ledgers

• Report on accounts receivable and manage rent arrears

• Prepare and deliver legal documentation (e.g., Termination Notices, Rent Increases) in accordance with the Residential Tenancies Act (RTA)

• Handle resident move-ins and move-outs, including deposits and account balances

• Maintain accurate and confidential resident records

• Respond to resident inquiries, complaints, and emergencies – during and outside office hours

• Deliver legal notices (Notice to Enter, Notice to End Tenancy, etc.)

• Code invoices and support accounts payable processes

• Provide leasing support when Leasing Representative is unavailable

• Order office supplies and manage general administrative tasks

• Prepare reports (Delinquency, Pre-Authorized Payment, etc.) as needed

• Participate in the on-call rotation for after-hours support

• Promote and support sustainability and corporate responsibility initiative

Qualifications:

• Post-secondary education in Business Administration or a related field (an asset)

• 1+ years of experience in residential property management (an asset)

• Strong verbal and written communication skills (English)

• Proven customer service orientation and resident relations skills

• Ability to build strong working relationships with residents, contractors, and internal teams

• Self-motivated, professional, and adaptable to change

• Strong organizational skills with the ability to manage multiple priorities under pressure

• Excellent problem-solving and conflict resolution skills

• Detail-oriented, results-driven, and capable of handling confidential information

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Experience with Yardi or other property management software is a strong asset

Why Join This Opportunity?

• Work with a reputable, forward-thinking company in the real estate sector

• Enjoy a supportive and collaborative team environment

• Competitive salary with long-term growth potential

• Be part of a company that values sustainability, inclusion, and community impact

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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