Collection Agent Job Listing at Kelly Services in Maple Grove, MN (Job ID US3579954_BH9885922)

Description

Are you a natural problem-solver with a knack for communication? If so, we want you on our team as a Collection Agent in Maple Grove!

You'll be responsible for managing and resolving past-due invoices, ensuring timely payments, and building strong relationships with our valued business customers. You'll be the champion of accounts receivable, using your excellent communication and problem-solving skills to make a real difference.
 
Details:

• Pay: $24.00/hour - $26.00/hour
• Long term contract, 3-4 months plus
• 1st shift schedule

 
What You'll Do:

• Connect & Collect: Reach out to customers via phone and email to follow up on outstanding invoices with a friendly and professional approach.
• Be a Detective: Investigate and resolve invoice discrepancies, collaborating with internal teams like Sales, Customer Service, and Billing to get to the bottom of the issue.
• Document Like a Pro: Accurately record all customer interactions and payment commitments in our system.
• Team Up for Success: Collaborate with the Accounts Receivable team, sharing updates and contributing to strategies that improve collection efficiency.
• Report & Reflect: Assist in preparing reports on overdue accounts and collection progress, helping us fine-tune our approach.

 
What You'll Bring:

• Education & Experience: High school diploma (required), with an Associate's or Bachelor's degree in Finance, Business, or a related field preferred, and 1-3 years of experience in business to business collections or accounts receivable.
• Communication Superstar: Exceptional verbal and written communication skills.
• Problem-Solving Prowess: Ability to analyze issues, identify root causes, and propose effective solutions.
• Team Player Attitude: A collaborative spirit and a willingness to support team goals.
• Detail-Oriented Mindset: A keen eye for accuracy in documenting cases and managing data.
• Tech Savvy: Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Familiarity with ERP systems, especially SAP, is a HUGE plus!
• Behavioral Attributes: Self-motivation, resilience, customer-focus, and a commitment to positive relationships.

 
Ready to Join Our Team?
If you're a self-motivated, results-driven individual with a passion for collections and a commitment to customer satisfaction, we encourage you to apply! We can't wait to hear from you!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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