Call Center Representative Job Listing at Kelly Services in Lewisburg, TN (Job ID US3528426_BH9702637)

Description

Job Posting: Customer Service Agent

Position: Customer Service Agent
Pay Rate: $17 per hour
Schedule: Monday - Friday, 8:00 am - 4:30 pm

Role Summary:
We are seeking a high-energy, dynamic individual to join our team as a Customer Service Agent. In this role, you will manage a high volume of incoming calls, generate sales leads, and ensure customer satisfaction through effective communication. You will build sustainable relationships with customer accounts while providing accurate and valuable information.

Key Responsibilities:

• Manage large volumes of incoming calls and emails from customers.
• Generate sales leads by identifying and assessing customers' needs.
• Build trust and maintain relationships with customer accounts through open communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Meet personal and team sales targets and call handling quotas.
• Address customer complaints, offer appropriate solutions and alternatives within designated time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file necessary documents.
• Adhere to communication procedures, guidelines, and policies.
• Engage customers proactively and take the extra mile to enhance their experience.
• Handle up to 50 calls per day and log each call in our system, as well as enter up to 50 transactions.

 

Specific Responsibilities:

• Answer incoming calls and respond to customer emails promptly.
• Route calls to appropriate resources effectively.
• Document all call information according to standard operating procedures.
• Enter accurate ordering information into the company system.
• Thrive in fast-paced environments.
• Demonstrate strong time management and organizational skills.
• Proficiency in Microsoft Office products (Excel, Word); familiarity with SAP and Salesforce is a plus.

Ideal Candidate: The ideal candidate will be a motivated individual looking to join a diverse organization in a competitive environment. Successful candidates will have:

• The ability to analyze complex information and draw conclusions and recommendations.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in MS Office tools.
• A high degree of self-motivation to address and improve business needs.
• A sense of urgency, self-initiative, commitment, and a sense of ownership.
• Superior follow-up and follow-through skills.
• Highly organized and flexible, with the ability to prioritize individual tasks while balancing customer demands to meet company objectives.

If you are ready to take on this exciting opportunity and contribute to our team's success, we encourage you to apply!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website