Company: Kaiser Permanente
Location: San Diego, CA
Career Level: Mid-Senior Level
Industries: Recruitment Agency, Staffing, Job Board
Description
Job Summary:
Under indirect supervision, performs a variety of diagnostic medical sonogrms (such as abdominal and OB/Gynecology ultrasound examinations) utilizing complex ultrasound equipment and transducers.
Essential Responsibilities:
- Customer Service:
- Is responsive to the needs of others by maintaining a professional behavior toward members and coworkers and creating a positive image for the department, as demonstrated by:
- Willingness to take the initiative to resolve member issues.
- Handling a high number of member contacts.
- Dealing with customer complaints in a positive way.
- Providing compassionate service.
- Treating coworkers with respect and appreciation.
- Fostering teamwork and thinking positively.
- Identifies the impact of cultural diversity and lifestyle choices on patient condition and makes accommodations for such differences.
- Demonstrates competency and understands the overall operational functions of the department to include all reception duties and cashier functions.
- Observes regional radiation and department safety policies.
- Age Specific Criteria.
- Neonatal.
- Pediatric.
- Adolescent.
- Adult
- Periatric.
- Adjusts technical factors relative to the requirements of the study and the physical maturation of the patient.
- Modifies patient positioning techniques relative to the patients physical and cognitive abilities.
- Always takes special care in handling, positioning and/or restraining infants and geriatric patients to avoid injury or excessive radiation exposure.
- Demonstrates competence and understands the overall operational function of the department to include scheduling of patient appointments by telephone, mail, or in person utilizing OPAS.
- Demonstrates competence in the operation of diagnostic ultrasound equipment, real-time and mobile, to obtain quality diagnostic images.
- Consistently selects correct technical factors relative to the requirements of the study and the patients age and body habitus.
- Consistently selects equipment settings and appropriate transducers in accordance with department protocols and patient body habitus.
- Consistently processes hard copy images properly, utilizing automated equipment.
- Properly and consistently follows specific infection control techniques relative to ultrasound imaging (e.g., cold sterilization of probes, use of condoms on endocavity probes, etc.).
- Routinely manipulates transducer appropriately to obtain the desired images.
- Exercises good clinical judgment.
- Consults with the radiologist or other clinician for purposes of clarifying orders.
- Selects alternate or additional views appropriately relative to the patients condition.
- Does not attempt to perform an exam in any case in which it cannot be performed safely and/or properly.
- Consistently demonstrates the ability to differentiate between normal and abnormal anatomy.
- Documents clinical activities in a timely, comprehensive and accurate manner.
- Completes and initials the standard consultation form and the Radiology Processing Record accurately and immediately following each procedure.
- Routinely documents patient history relative to previous surgery, childbirth and other conditions which could affect the ultrasonic image of internal organs.
- Additional Performance Standards for Lead DMS.
- Provides effective functional direction to assigned staff.
- Consistently assigns work to staff appropriately so that exams are performed in a timely manner.
- Routinely provides timely feedback to management regarding operational problems and personnel issues.
- Communicates effectively with other departments to promote positive interdepartmental relationships.
- Demonstrates organizational skills and creativity in the resolution of operations problems within the department.
- Organizational Rules, Policies and Procedures:
- Observes all applicable regional, medical center, and department policies and procedures.
- Quality of Service:
- Maintains standards of professional behavior established to enhance quality of service.
- Greets members promptly and courteously with eye contract and a pleasant expression and tone of voice.
- Informs members of reason for any delays or anticipated delays in their care.
- Treats all patients in accordance with the Patients Bill of Rights.
- Conducts only work related conversations when members are waiting for service.
- Communication:
- Demonstrates good communication skills.
- Communicates verbally in a clear and concise manner.
- Demonstrates courteous and appropriate telephone skills.
- Speaks English in the presence of patients except as required to interpret for non English speaking patients.
- In writing, communicates accurately, completely, and legibly, and routes such communication appropriately and in a timely manner.
- Professional Maturity:
- Demonstrates professional maturity in all interactions with patient and staff.
- Strives to maintain good working relationships and rapport with patients, other members of the department and the health care team.
- Is flexible and cooperative about schedule changes made to maximize productivity and efficiency.
- Responds appropriately to constructive criticism from supervisors and peers.
- Functions independently within defined scope of position.
- Productivity:
- Meets productivity norms achieved by peers within the department or the Region.
- Equipment, Supplies and Work Area:
- Maintains equipment, supplies and work area in accordance with department guidelines.
- Keeps equipment and work area clean at all times.
- Routinely handles equipment with care to avoid damage.
- Reports equipment malfunctions to supervisory staff promptly.
- Reports to Assistant Director, Diagnostic Imaging.
- Assume other activities and responsibilities from time to time as directed.
- Respond to questions of assigned employees. Assign staff
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