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Description
Job Summary:
Medical Office Assistants, under direct supervision, perform routine patient care, technical and supportive functions in a medical office or clinical setting. The MOA supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Representative Tasks: Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities (see Addendum #1).
- Facilitate and organize the practice of their assigned physician(s) and/or other health care professional(s).
- Perform routine clerical functions as assigned (making appointments, chart management, telephone calls, etc.).
- Prepare and administer medications as directed by physician order in accordance with Kaiser Permanente guidelines.
- Assist medical personnel with procedures and/or diagnostic exams.
- Apply principles of aseptic technique and infection control as directed by the infection Control Manual.
- Establish and maintain system for patient test results and follow-up.
- Provide basic information and assistance to patients under the direction of the licensed personnel.
- Document pertinent patient information, nursing procedures and patient responses, following established guidelines and maintaining patient confidentiality.
- Perform other duties as directed.
- Patient/Care Procedures:
- Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines.
- Provide information to patients on general health and basic self care procedures.
- Instruct patients in use of home equipment, following established guidelines.
- Provide patient first aid as ordered by physician.
- Apply and remove dressings, as ordered by physician.
- Follow standard infection control procedures.
- Initiate emergency procedures (including basic CPR) and assists in emergency patient treatments.
- Lift patients.
- Observe patient vital signs; observe patients for bleeding.
- Perform inhalation therapy as ordered by physician; perform surgical preps.
- Prepare and position patients for procedures.
- Prepare patients for physical examinations.
- Rinse and clean instruments and equipment.
- Sterilize instruments and equipments.
- Identify equipment in need of repair.
- Maintain clean work area.
- Complete laboratory, radiology requisitions and specialized test forms.
- Notify appropriate personnel of abnormal lab test results.
- Answer member inquires.
- Observe patient condition for reactions during and after procedures.
- Remove sutures following established protocols.
- Respond to Code Blues.
- Take and record patient vital signs, height, weight, etc.
- Obtain specimens from patients (urine, stool, etc.)
- Perform finger sticks to obtain blood samples.
- Prepare specimens and specimens for lab analysis.
- Perform urine tests (tablet or dipstick.)
- Perform vision screening using Snellen chart.
- Perform routine diagnostic tests, following established protocols.
- Perform skin tests.
- Assist as member of surgical team.
- Assists physician in obtaining tissue specimens and biopsies.
- Assist with proctological procedures (i.e. sigmoidoscopies.)
- Restrain or support patients during procedures.
- Perform EKGs (electrocardiograms.)
- Assist patients with ambulation and exercises, following established protocols.
- Administer topical or aerosol medication as ordered.
- Administer medications as ordered.
- Transportation:
- Transport patients to/from designated areas.
- Route specimens to laboratory.
- Transport laboratory specimens, medical records, laboratory supplies and materials.
- Transport office supplies and materials, patient related supplies and materials.
- Transport equipment, and procedures trays.
- Administrative/Clerical/Record Keeping:
- Request charts/medical records.
- Collect data, patient surveys and questionnaires.
- Maintain inventory of patient education materials.
- Schedule, cancel and reschedule patient appointments.
- Initiate follow up appointments with patients.
- Check in patients/members.
- Prepare outgoing mail.
- Locate personnel by paging system or beeper.
- Provide patient information to family members, following patient confidentiality guidelines.
- Record and send Faxs.
- Screen patient calls and take messages for providers.
- Maintain department logs.
- Maintain and update user manuals.
- Monitor and maintain protocol manuals.
- Respond to requests for information.
- Order medical supplies and equipment.
- Receive, store and distribute materials and supplies.
- Replenish linen.
- Serve as resource to coworkers by answering procedure questions and assisting in problem solving.
- Participate in special projects and studies.
- Demonstrate safety procedures.
- Coordinate and monitor activities within the module.
- Participate in department meetings.
- Train and orient new staff to equipment, general duties and procedures, following established protocols.
- Maintain proficiency in clinical skills.
- Answer call lights.
- Answer telephones and take messages.
- Call in telephone prescriptions, following established protocols.
- Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
- N/A
Education
- Registered Medical Assistant or Certified Medical Assistant or completion o
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