Medical Assistant Lead Job Listing at Kaiser Permanente in Waipahu, HI (Job ID 3318037-2024-04-04)

Description

Job Summary:
As delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner, supports practitioner and clinical team to accomplish proactive patient management. Performs variety of technical, clerical, receptionist and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures. Identifies, draws up, and labels medications for immediate verification and use by the practitioner. Assists in resolving and/or responding to non-clinical related patient complaints and inquires. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit. Assists practitioner with highly specialized procedures (i.e. frequent office-based surgical procedures, chain of custody urine collection, splint manufacturing, medicine administration) after completion of training and competency requirements, in accordance with policies/procedures, and as delegated by clinic nursing supervisor and ordered by authorized practitioner. Assists nursing supervisor with coaching, mentoring and monitoring medical assistant staff performance to ensure efficiency and maximization of resources. Monitors work assignments and provides assistance to medical assistant staff. Serves as liaison between clinic nursing supervisor, staff and other departments. Monitors and reviews data to assure adequate staff coverage for practitioners. Prepares various reports and staff schedules. Follows and assists with implementation of policies, procedures, and workflow process improvement. Serves as role model to staff.

Essential Responsibilities:

• Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.


• Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately Identifies and reports to RN or practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.


• Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider.


• Serves as member of health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and informs appropriate persons. Prioritizes care based on acuity of patient.


• Prepares room and instruments for use during exam or procedure. Assists practitioner or RN with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures. Performs point-of-care laboratory tests as authorized by policy and delegated by nursing supervisor.


• Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.


• Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.


• As ordered by practitioner, applies and removes dressings and pads. As ordered by practitioner and under direct supervision of nurse or practitioner, and after completion of training and competency requirements, applies and removes unna boots. Packs wounds under personal supervision of practitioner or RN.


• Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using pre-printed instructions.


• As delegated by nursing supervisor, nurse and/or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures. In accordance with established guidelines, policies and procedures identifies, draws-up and labels medications on sterile and unsterile field for immediate verification and administration by the practitioner. Verbalizes preparation and shows practitioner medication container. As ordered by authorized practitioner, calls patient prescriptions to pharmacy. In accordance with established guidelines, policies and procedures, as ordered by authorized practitioner and delegated by nurse, and upon completion of clinical competency requirements assists practitioner with highly specialized procedures (i.e. medicine administration, highly specialized and technical office-based medical or surgical procedures, splint manufacture, chain of custody urine collection).


• Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate.


• Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses.


• Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection. Implements corrective measures, enhancements or modifications as instructed. Assures equipment undergoes required maintenance and inspection.


• Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures.


• Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical d