Tax Prep Assistant - Customer Support Job Listing at JDA TSG in United States of America (Job ID 12212819)

Description

Seasonal Tax Preparation Assistant + Customer Support

Flexible Scheduling | starting at $18 hour based on experience + 401K + Match    



We are hiring for the following locations:

California: Carmel-By-The-Sea, Fresno, Palm Springs, Sacramento, San Diego, and San Fransisco

Oregon: Bend, Eugene, and Portland

Washington: Richland



Opportunity Highlights: 

• Starting at $18.00/hour (minimum of 20 hours per week) 
• Flexible schedules - Wide range of shifts, including weekends and evenings.  
• Work mid-January through April 16, 2025
• Professional office space (think free coffee and snacks!)
• Growth potential 

JDA TSG's Tax Services Group is hiring Seasonal Customer Support Specialists for the upcoming tax season. If you are interested in tax or accounting, are tech savvy, and have excellent communication skills we would love to speak with you about joining our team! Come be a part of a fantastic group of customer-obsessed tax professionals beginning in January 2025.



On a Typical Day, you will:   

• Provide superior customer support via video, email, phone, and chat, helping customers prepare for their meetings with tax experts.
• Troubleshoot & resolve tech issues (technical support.)
• Create an excellent customer experience.
• Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction. 
• Carefully document all customer interactions. 

What you bring to the role:  

• Excellent communication and customer service skills with a can-do, positive attitude.
• Strong technical skills and ability to navigate between screens and software, including Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. 
• Basic knowledge of tax preparation (doing your own taxes counts!)

What We Provide: 

• W2 position starting at $18 per hour + 401K with a match, perks, and other incentives. 
• Work from mid-January through April 16, 2025, averaging 20 - 30 hours a week. Additional hours may be available. 
• Comprehensive training and support from our management team, who are committed to helping you excel in this role. 
• Equipment, including a laptop for the duration of employment. (You must also have access to a personal computer for your use.) 
• The opportunity for employment growth within JDA TSG. 

Are you ready to start earning supplemental income? 

If you are available to work from early January through the end of the standard tax season (mid-April) let's talk! 



APPLY NOW!  



About JDA TSG: 

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, leveraging technologies and talent solutions. 



JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. 

 Apply on company website