Description
Senior Manager, Payroll Operations & Client Implementation
Salary Range: $95,000 to $100,000 USD
Location: Remote- USA
Duration: Full Time / Permanent
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have an immediate opportunity for a Senior Manager, Payroll Operations & Client Implementation to serve as the ultimate subject matter expert (SME) and a strategic leader. This is a critical multi-faceted role, requiring someone with deep, hands-on payroll expertise who can act as the highest point of escalation for clients and the internal team, while also leading a diverse team and managing key relationships with our external partners. You will be the final authority for all complex and non-routine payroll matters. This role is for a proactive and highly knowledgeable expert who can mentor a diverse team, lead high-impact projects, and continuously optimize our payroll processes and external partnerships to ensure maximum accuracy and compliance across all service lines.
Key Responsibilities:
- Subject Matter Expertise & Ultimate Escalation: Serve as the final point of escalation for all complex and non-routine payroll issues, including advanced tax discrepancies, intricate garnishments, and retroactive pay calculations. You will resolve the most challenging problems and provide authoritative guidance to both the team and our most important clients
- Team Leadership & Mentorship: Lead, manage, and mentor a diverse payroll team, including Payroll Specialists (who handle implementation and ongoing client servicing) and Payroll Analysts (who manage the Payroll Sync service and aid in back-office tasks). Provide expert-level technical guidance, coaching, and leadership to foster their professional growth and ensure the entire team is meeting all operational goals and KPIs
- Embedded Partner & Platform Management: Serve as the primary liaison and "go-between" for our internal platform and payroll teams and our Embedded Payroll partners' servicing and partner teams. You will manage the relationship, facilitate communication, and troubleshoot issues that arise at the intersection of our platforms and services, ensuring a seamless experience for clients
- Operational Leadership & Implementation: Lead and manage complex client payroll implementations, ensuring customized solutions that align with client needs and support long-term retention. Oversee and guide the back-office tasks related to implementation to ensure a seamless process
- Process Optimization & Project Management: Own and drive the continuous improvement of all payroll processes, policies, and internal controls. Lead high-impact payroll projects, such as system implementations, automations, and end-of-year planning. Define project scope, manage timelines, and ensure successful completion
- Client & Stakeholder Engagement: Act as a trusted advisor to clients, engaging with them directly to understand their needs and providing consultative guidance. Collaborate with internal teams, including finance, legal, and product development, to improve system functionality and alignment
- Compliance & Audit: Ensure strict adherence to all federal, state, and local payroll regulations. Serve as the primary point of contact for internal and external payroll audits
Qualifications:
- Minimum of 7+ years of dedicated payroll or HR technology experience, with at least 3 years in a leadership or managerial role
- Mastery of complex payroll operations, with a proven ability to diagnose, troubleshoot, and resolve issues that others cannot
- Experience in a B2B or B2B2C environment with a track record of managing and collaborating with external partners or service providers
- Extensive experience with payroll systems (e.g., ADP, Workday, etc.) and a track record of leading successful system implementations or upgrades
- Exceptional problem-solving and analytical skills, with a meticulous attention to detail and an obsession with data accuracy
- Strong project management skills, capable of managing multiple priorities and driving results under tight deadlines
- Expert-level knowledge of payroll laws, regulations, and reporting requirements across multiple states
- Demonstrated ability to mentor and develop team members with different roles and responsibilities
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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