Description
At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve. We have an opportunity for an experienced Program Manager working in the U.S.
Position Title: Program Manager full time, salaried
Salary Range: $80,000 - $90,000 based on experience managing remote teams
Location: Remote U.S.
JDA TSG's teams are composed of technical engineer's and consultants across the U.S. and Canada. Team members provide dispatched to support customers providing a range of technical consultative services such as risk assessments, remediation planning, chalk talks, business continuity strategies etc.
Core accountabilities:
· Regularly interview prospective employees as we continue to grow the program
· Onboard new hires, assisting them in achieving accreditations, capturing utilization, and delivering top box service for every customer interaction
· Ensure team morale stays high, reduce attrition and drive innovations to improve team performance
· Oversee team attainment of SLA's and KPI's, providing coaching as needed
· Implement business policy updates through training and change control processes
· Ensure team compliance through audits of expense reporting and required approvals
· Analyze daily/weekly/monthly performance management data – help team members improve!
The experience you need to thrive in the role:
· 5+ years working as an Operations or Program Manager supporting remote teams of 15+ individuals
· Developing and implementing Process improvements which had a meaningful impact on KPI/SLA attainment
· Helping team members improve performance through coaching, support and motivation
· Highly organized, a hawkish eye for attention to detail with a track record of delivering exceptional results with a history of continuous improvement focus
· Degree in Business, Communications, or Information Technology preferred
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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