Gainsight Administrator Job Listing at Intralinks in MA (Job ID R31005)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

The SS&C Intralinks business unit is a leading provider of virtual data room (VDR) technology, specializing in secure document sharing and collaboration for complex transactions like mergers and acquisitions, primarily serving the financial services industry; considered a pioneer in the VDR space, Intralinks offers a robust platform with advanced security features for managing sensitive data during dealmaking processes across global markets.

Job Overview:

We are seeking an experienced Gainsight Administrator to add to our team, with a primary focus on the digital customer journey including onboarding, renewal management, and reporting. The ideal candidate will be highly proficient in creating and managing rules, working with the MDA, developing Journey Orchestrator programs, and building comprehensive reports to drive actionable insights for our Customer Success and Support teams.

As a Gainsight Administrator, you will play a pivotal role in shaping our customer success strategy, improving workflows, and ensuring the effective use of Gainsight across teams. You will work closely with cross-functional stakeholders to ensure the platform supports business objectives and enhances customer outcomes.

Key Responsibilities:

• Rules Creation & Management: Design, build, and maintain rules in Gainsight to automate processes and improve operational efficiency. Ensure rules are optimized and scalable as the business grows.
• MDA Management: Familiarity with adding objects to the MDA as well as modifying fields and referencing other objects from within a record. Ensure accurate data and integrate with other systems as needed.
• Journey Orchestrator: Develop and maintain Journey Orchestrator programs to automate customer touchpoints and create personalized customer journeys. Monitor and analyze the effectiveness of these programs to drive customer engagement and retention.
• Reporting & Dashboards: Build and maintain custom reports and dashboards for different teams, including Customer Success, Sales, and Executive Leadership. Use data to track key metrics, identify trends, and support decision-making.
• User Support & Training: Provide support to internal users, troubleshooting issues and offering training on Gainsight features. Maintain user permissions and ensure that the platform is being utilized effectively across teams.
• System Optimization: Continuously assess and improve Gainsight configurations to meet evolving business needs. Stay up to date with the latest Gainsight features and best practices.
• Cross-Functional Collaboration: Work closely with Customer Success, Sales, Marketing, and Product teams to ensure Gainsight is meeting their needs and supporting company-wide goals.

Qualifications:

• 3+ years of experience working with Gainsight.
• Expertise in creating and maintaining automated rules, reports, and programs within Gainsight.
• Proven ability to manage and manipulate data in the MDA.
• Experience building and optimizing customer journey programs using Journey Orchestrator.
• Strong analytical skills with the ability to design, build, and interpret complex reports and dashboards.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Knowledge of Customer Success and/or CRM best practices is a plus.
• Gainsight Level 3 Administrator Certification preferred

Why You Will Love It Here!

• Flexibility with our Hybrid Work Model
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

If you're a motivated Gainsight expert with a passion for using technology to drive business outcomes, we want to hear from you!

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.