Training Administrative Coordinator Job Listing at Intertek in United States of America (Job ID 10016)

Description

Training Administrative Coordinator - Remote 

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Training Administrative Coordinator to join our Business Assurance team in our Boxborough, MA office remotely.  This is a fantastic opportunity to grow a versatile career in our Training Department!

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The Training Administrative Coordinator is responsible for administrating public training courses, in-house and consulting. This involves ensuring all pre-operation processes are completed. In addition, the Training Administrator is responsible for reporting monthly customer satisfaction results.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you'll do:

• Operations experience : Supporting operational activities as required
• Building and presenting solutions and enhancing the overall client experience
• Reviewing course feedback surveys, highlight kudos and improvement opportunities and publish monthly satisfaction scores
• Working with staff and contract instructors to execute onsite and consulting projects
• Working with clients to arrange inhouse training and consulting dates
• Manage pre-operations activities for public training, inhouse and consulting
• Other duties as assigned

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above-defined duties.  

Minimum Requirements & Qualifications:

• Bachelor's degree in business or marketing/design or High school diploma or GED and 6 years of related experience.  
• Operations experience: Supporting operational activities
• A working knowledge of MS (i.e. Outlook, Excel and Word)
• Salesforce knowledge is preferred
• Sales or Client service experience/Providing client service support
• Adult learning experience is an asset
• Demonstrates effective listening and communication skills through daily interaction with customers exploring and identifying needs
• Must be able to think critically about complex business process issues affecting customer concerns
• Review logistics with Intertek Global staff, prepare and provide presentations as needed
• Excellent interpersonal, written and verbal communication skills required
• Highly organized, detail-oriented with a strong ability to multi-task
• Results and Process driven; and
• Ability to work independently
• Team oriented

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.