General Description of Responsibilities 1.1. Through guidance provided by the department leads for Quality, HSE, Laboratory Services and Inspection Services, and in a safe, legal and ethical manner thus supporting the goal of providing the safest highest quality service to our clients, the Regional Manager - Quality, Health, Safety, Environmental (RM-QHSE) is tasked to: 1.1.1. Facilitate the local implementation, and maintenance of the Company's Quality Management System and Heath, Safety, Environmental Management. 1.1.2. Alert upper management of compliance concerns including but not limited to the Company's Code of Ethics, Quality Management System and Heath, Safety, Environmental Management. 2. Specific Responsibilities 2.1. Maintain a detailed knowledge of the Quality Management System as documented in the Quality Manual, Quality Procedures, Central Work Instructions, and other supporting documentation. 2.2. Maintain a detailed knowledge of Heath Safety Environmental Management as documented in the Health and Safety Manual, Environmental Manual, HSE Procedures and other supporting documentation. 2.3. Assist branches with local implementation and the maintenance of the Quality Management System and HSE Management by serving as a primary resource for assigned branches. 2.3.1. Provide guidance, and training, where necessary, to branch employees on Company QHSE policies or procedures. 2.3.2. Alert executive management and applicable department leads (Quality, HSE, Lab Services, and/or Inspection services) of unsatisfactory compliance with QHSE policies, Code of Ethics and substandard working conditions or failing facility infrastructure. 2.4. With guidance from and under the direction of the Quality and Accreditation Manager or the HSE Manager, support the creation, review and maintenance of the documents referenced in 2.1 and 2.2 above. 2.5. Audits 2.5.1. Schedule, lead, perform, and report on internal Quality and HSE Audits within assigned region. 2.5.2. Support region, as needed, to assist branches during external audits including but not limited to review of requested audit information, attend external audits as corporate representative, and review of corresponding Corrective Action Plans. 2.5.3. Review corrective action plans and evidence of implementation, as necessary. 2.6. Incident Management - With guidance from the HSE Manager, support region when injuries, incidents, near misses and hazard observations occur by assisting in investigations and providing guidance for case management. 2.7. Carries out all responsibilities in a supportive manner with total adherence to: the Company's Health, Safety and Environmental Policies and Procedures; Quality Management System; Compliance and Ethics Policies; Vision, Mission and Strategy, and exercises good judgment, common sense, and diplomacy.
5. Education and Experience Requirements 5.1. High school diploma or equivalent. 5.2. 5 years of related experience in inspection or laboratory environments. Equivalent education may be considered in place of required years of experience. 5.3. Demonstrated history of taking a proactive and authoritative approach to his/her responsibilities. 6. Core Competencies 6.1. Body of Knowledge – 6.1.1. Proficiency in the body of information required for the position, e.g. knowledge of applicable ISO Standards (ISO 9001, ISO 17025), OSHA regulations, EPA (RCRA and Hazardous Waste Generators), DOT (Shipping of Dangerous Goods or applicable local legislation for non U.S. locations). 6.1.2. Technical proficiency in inspection operations and / or laboratory analysis within the Petroleum and Chemical Commodities industry, e.g. API and ASTM methodology. 6.1.3. Understanding of Root Cause Analysis techniques, CAPA, and Continual Improvement. 6.2. Problem Solving – Identifies and resolves problems in a timely manner, gathers and analyses information skilfully to identify root causes and implement CAPA. Ability to remain objective in adverse situations with a high level of personal and business ethics. 6.3. Technical Skills – Assess own strengths and weaknesses, strives to continually build knowledge and skills relevant to the position, shares expertise with others. 6.4. Communication Skills – Ability to communicate effectively with front line staff, local managers, executive management and clients. Effective written and oral communication. 6.5. Time Management – Ability to self-manage multiple projects, prioritize tasks to meet expected time lines. 7. Value Added Competencies 7.1. Organized with a high level of attention to detail. 7.2. Experience managing documentation, including writing and editing policies or procedures to support compliance with regulations and standards. 7.3. Working knowledge of Intertek software systems, e.g. C-BIS, GLIMS, Phoenix.
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