IT Applications Delivery Manager Job Listing at Intertek in Arlington Heights, IL (Job ID 12897)

Description

IT Applications Delivery Manager Arlington Heights, IL/Remote

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a IT Applications Delivery Manager to join our team in Arlington Heights, IL. This is a fantastic opportunity to grow a versatile career in IT.

Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities.

Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction. Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing. 

Salary & Benefits Information

The salary range for this position is $90,000 - $120,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

We are looking for an IT Applications Delivery Manager to lead the development, support and future roadmap of key IT business applications at Intertek/PSI. Applications cover operational processes (inspection, testing, certification) as well as back-office (Finance, HR). Some applications are bespoke (.NET) while some are commercial off the shelf (e.g. Lawson, SpectraQest)

This IT Applications Delivery Manager will manage a small team and leverage partnerships with external vendors.

 Roles and Responsibilities:

• Lead and develop a team of IT professionals.
• Work with business and IT leaders to develop a strategic IT roadmap for key applications.
• Interview business users, develop and write detailed business and functional requirements documentation, and workflow diagrams to support application development and adoption.
• Evaluate and lead ongoing reviews of business processes, anticipate requirements, uncover areas for improvement, develop optimization strategies and deliver on solutions.
• Conduct meetings and presentations to document the results of your efforts, share ideas and findings.
• Derive technical requirements for the development team, identify risks, assist with scheduling and prioritizing development tasks, and coordinating delivery.
• Assist technical team in understanding reported issues and providing adequate information and research to facilitate bug fixes.
• Manage QA and UAT processes and provide and/or manage general training and guidance for all users (internal and external where appropriate).
• Ensure that every critical application has a technology roadmap. Ensure upgrade paths (or alternatives) are documented to ensure infrastructure & application components are under support.
• Ensure compliance with service management governance standards and policies.
• Adopt and follow Group IT policies and practices (upgrades, patching,) comply with Intertek's Group compliance framework (Core Mandatory Controls), and factor activities in team planning.
• Ensure design documentation exists for all applications and integrations with other systems.
• Coordinate release approval through the Change Control Board.
• Manage Vendors ensuring contracts are created, maintained, and fit within company guidelines.
• Monitor health of the IT estate (applications, infrastructure), address and report issues. Work with IT Infrastructure counterpart or third-party vendor, as required.
• Report on service level performance, define and manage improvement plans as necessary.

Preferred Qualifications:

• Bachelors Degree and 3-5 years of experience in computer science, information technology, or related field OR High School Diploma or Equivalent and 5 or more years of experience in the Application Design and Development area
• People management experience
• Functional/Technical Skills
• Experience in project management
• Strong leadership skills
• Skilled at defining detailed product requirements
• Highly organized, self-motivated with strong ability to prioritize and multi-task
• Strong communication skills with the ability to work successfully across organizational lines and influence outcomes
• Business Analyst – Proficiency Level Intermediate
• Application Maintenance - Proficiency Level Intermediate
• Information Security Technologies - Proficiency Level Intermediate
• IT Vendor / Services Management - Proficiency Level Intermediate

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.