Technician, Network Operations - Platforms Job Listing at Intelsat in Chennai, TN (Job ID 41575)

Description

Are you up to the challenge?

• Provide operational support and timely response of phone calls and emails through the triage process. Matters include but not limited to; customer terminal accesses, carrier measurements, peak/pols and compression test and internal/external customer notifications.
• Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.
• Utilize tools to interpret and troubleshoot basic RF and IP based networks.
• Timely identify, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies. 
• Respond in a timely manner to incoming customer calls / emails with professionalism.
• Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
• Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
• Perform troubleshooting for all full-time services while consistently following established processes and procedures.
• Assist with the monitoring and execution all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
• Work closely with customers to maintain all service level agreements and resolve any RF, teleport and managed service trouble issues.
• Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained and all follow up actions are completed.
• Escalate and report on service issue corrective measures to the Management team.
• Participate in the on-boarding of new systems and assist with satellite transition activities.
• Collaborate with Intelsat support groups and/or premier customer Engineers to integrate new services into the existing operational Intelsat product line.
• Under supervision, initiate emergency restoral procedures and determine alternate routing of services provided by Teleport Operations for Intelsat owned teleports and 3rd party partner teleports

Can you drive these processes?

• Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service at all times.
• Participate and provide Operations with on-call support.
• Perform other duties as assigned by management.

You should definitely have:

• Must have high school diploma or vocational school graduate.
• At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat Skyedge IIc, Newtec Dialog, and Comtech Heights.
• Ability for 24 X 7 rotating shifts
• Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
• The ability to convey complex technical issues equally to skilled and unskilled individuals.
• Consistently display good team working, organizational and interpersonal skills, with the ability to work

comfortably with customers and co-workers who speak English as a second language.

• Consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
• Good computer skills and the ability to read and understand operational manuals for various test and/or

measurement equipment.

It would be nice if you had:

• Solid grasp of basic RF and IP Networking concepts
• Linux Command Line Knowledge
• Experience operating in a mixed network environment (Juniper & Cisco)

What it's like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come. 

• We emphasize personal and professional growth
• Awesome benefits including PTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture that is rewarding for driven self-motivated individuals

Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• Job requires ability to sit for long periods of time