Description
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Responsibilities: • Daily communication (email, phone or in-person) with upper management • Processing billing and invoicing with tight turnaround times and attention to detail • Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors • Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. • Observe all company safety rules and assist in enforcement as appropriate. • Other duties as assigned. Pay is $18.50 per hour High School Diploma, or GED. • 1 year experience of office or customer experience. • Stong Microsoft Office Experience including, Word, Excel and Outlook • Stong GLS System • Strong WYM System • Able to demonstrate effective verbal and written communications skills with customers. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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