Description
Description of the Position: Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate. Responsibilities: * Weekly Operations Report update sent to General Manager Distribution Center Manager and Warehouse Supervisor. * Trains, delegates and supports training of new CSR's and/or of newly added tasks to CSR's * Process ancillaries. * Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team * Assists other CSR's with daily issues. * Updating DC breakdown of volumes. * Input invoices into computer system. * End of month billing and reconciliation. * Inputting and receiving purchase orders. * Inputting inbounds and outbound into applications. * Identify, research, and resolve customer issues using the computer system. * Follow-up on customer inquiries not immediately resolved. * Research billing issues. * Research misapplied payments. * Recognize, document and alert the supervisor of trends in customer and vendor calls. * Order office supplies through approved vendors. * Supply safety vests and visitor badge for guests and vendors. * Keep updated files of all vendors including invoices and purchase order numbers. * Visitor log update. * Weekly Operations Report update sent to leadership team and clients * Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed. * Transfer customer calls to appropriate associate * Identify, research, and resolve customer issues using the computer system * Recommend process improvements. * Answer phones and respond to customer requests * Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. * Observe all company safety rules and assist in enforcement as appropriate. * Other duties as assigned. Pay - $21.00 per hour #IND123 * Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience in inventory control and/or training; or equivalent combination of education and experience. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization. * Ability to calculate figures and amounts such as percentages and volume. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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