Description
Position Summary
Provide on-site field technical services that exceed customer expectations for responsiveness,
delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
The role of Field Service Engineer is to manage all field service operations within an assigned
field service territory.
Ideal candidate is located in Champaign/Urbana Illinios
Essential Duties & Responsibilities
• Drive to customer locations on a daily basis
• Provide product testing, investigation and repair of devices at customer location
• Electromechanical device installation for field-serviceable equipment
• MedNet/LifeShield support
• MedNet/LifeShield device configurations
• Install MedNet/LifeShield drug libraries as needed
• Provide customer Technical In-Service training
• Register Oracle Service Requests via laptop
• Implement hardware & software device updates via technical field projects
• Provide billable (i.e. non-warranty) field repair services
• Utilize the Field Service Basic Operating Procedures
• Management of Test Equipment
• Maintain inventory of field spare parts
• Proper expensing of all travel costs
• Must understand wireless connectivity at the configuration level and be familiar with
basic troubleshooting methods including wireless encryption
Knowledge, Skills & Qualifications
• Strong cGMP, process and product knowledge
• Excellent verbal and written communication skills
• Experience with programmable medical devices and software based medical systems
Education and Experience
• High School diploma or GED equivalent; Associate degree in a technical discipline, or
the equivalent experience
• Minimum of 3 years of experience in a technical vocation. Healthcare background
preferred
Minimum Qualifications
• Must be at least 18 years of age
• Must pass pre-employment drug screen and background check
Travel/Vehicle/Credit Requirements
• Travel up to 25% away and 75% regional (2-hour drive).
• Ability to use commercial air travel when necessary
• Must be able to travel on short notice
• Valid driver's license
• Must own reliable vehicle with sufficient capacity to transport repair tools and equipment
to customer site
• Must be eligible for the corporate credit card
• Ability to work overtime as needed
Physical Requirements and Work Environment
• Must be willing to work in a hospital environment, typically a Biomed work area
• Must be willing to complete all requirements for 3rd party vendor credentialing
(vaccinations, background checks, etc)
• Must have high level of hand-eye coordination and manual dexterity to work with
electro-mechanical medical devices
• Must be able to lift 30-40 lbs
• Prolonged standing when installing, repairing or upgrading devices
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.
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