HCSC Job - 46214684 | CareerArc
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Company: HCSC
Location: Waukegan, IL
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary The ServiceNow Product Architect is responsible for the overall design, mapping of client business requirements, and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools. Must have the ability to identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. The Product Architect takes responsibility for the ServiceNow platform through working with the vendor, internal teams, process owners, and Asset Management to drive successful results.

Required Job Qualifications:

  • Bachelor's degree and 8 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 9 year Information Technology experience OR 10 years Information Technology experience.
  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
  • Provide expert level support and technical mentoring to implementation team
  • Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • Partner with product owners on platform road mapping, communicating prioritized customer integrations/new products with leadership
  • As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
  • Support practice build efforts to include development of practice intellectual property (IP)
  • Develop and present business case material for senior prospect and customer stakeholders
  • Create and deliver tailored presentations and product demonstrations
  • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment
  • Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Preferred Job Qualifications:

  • More than 10 years of experience in the IT industry.
  • Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
  • Experience as a developer is must.
  • Engaging presentation style, with the ability to control and manage multiple presentation scenarios
  • Ability to work under pressure and work on multiple campaigns at the same time
  • Nice to have- Certified implementation specialist (ITSM, ITOM, HRSD or any other)

We encourage people of all backgrounds and experiences to apply. Even if you don't think you are a perfect fit, apply anyway - you might have qualifications we haven't even thought of yet.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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