***This role will support EGS Boeing Service Center***
***If chosen to proceed, each candidate will be required to complete a video interview via HireVue***
This position is responsible for being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system and reaching their optimal health. Responsible for providing guidance and answering questions from members about their benefits and medical claims, as well as educating members about health and wellness programs. In a training capacity, acquire knowledge of our tools, health and wellness programs, and facilitating plan of care. Assisting members in assessing tools available to help guide and inform decision-making about complex matters related to their health and wellbeing. Emphasize adherence to the personal plan of care of the member and help to facilitate the selection by the member and access to in-network healthcare providers in pursuit of that plan. Collaborate with providers, families, and patients to ensure member and treating provider needs are met.
Required Job Qualifications:
*1 year of customer service experience OR Bachelor or Associate degree Experience building trust with customers.
*Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
*Attention to detail and strong documentation skills.
*Web and PC proficiency.
Preferred Job Qualifications:
*Associate degree in Health Science or Health Studies or Bachelor degree.
*Knowledge of medical terminology.
*3 years of customer service experience in an insurance environment.
*Clinical or social work expertise.
*Experience in coordinating medical services.
*Knowledge with health benefit plans and the insurance industry.
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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