HCA Florida West Hospital Job - 44760118 | CareerArc
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Company: HCA Florida West Hospital
Location: Pensacola, FL
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Description

Introduction

Do you want to join an organization that invests in you as a(an) Supervisor PBX Volunteers? At HCA Florida West Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Supervisor PBX Volunteers like you to be a part of our team.

Essential Functions

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Monitor hospital alarms and call codes.

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Develop and maintain staff schedules to appropriately cover all shifts.

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Produces call schedule for hospital staff.

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Act as a trainer for PBX employees.

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Utilize performance management to provide direct employees with development and feedback.

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Answer and route incoming call appropriately.

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Provide physician paging service to include taking, processing, and routing consults.

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Regular, punctual and dependable attendance.

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Promotes positive customer service with internal and external customers.

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Other duties as assigned.

Supports HCA by:

  • Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service 
  • Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Performing other duties as assigned

Job Summary and Qualifications

The PBX Call Center Supervisor is responsible for managing the employees and operations of the West Florida Hospital Call Center/PBX. 

What qualifications you will need:

Ability to communicate in a professional manner and to relay information accurately

Ability to use a multi-line switchboard.

Basic computer skills

Excellent organizational skills.

Excellent verbal and interpersonal skills.

Excellent customer relations.

Ability to read and comprehend written instructions and to follow verbal instructions.

Good analytical and customer relations skills

Sufficient t knowledge of Microsoft Office and basic computer/clerical skills.

Ability to work well under pressure

Handle multiple priorities/multi-tasks.

Work independently/self-starter/motivated/team player/results oriented.

 




This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).


HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid's ER dedicated to our youngest patients. We are the area's only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine. 

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Supervisor PBX Volunteers opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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