Description
The Product Specialist I demonstrates solid tool knowledge and has a passion for using tools and equipment. The product specialist I may work individually and/or with a group, verifying conformance to industry and regulatory safety standards; and prepares written test reports. Participate in Product demos, Line Reviews, and assist Category and Sourcing team with product decisions.
Essential Duties and Responsibilities
- Conducts written test reports from beginning to completion in a web based software program (Platypus).
- Provide technical expertise and interact with various entities (Catman, GS, Packaging, etc.) within the organization
- Actively participate in product demonstrations and help aid in decision-making process
- Assist Product Specialist II and build fixtures
- Tests and qualifies product for sale in our retail stores
- Functions test tools and equipment
- Verifies conformance to industry and regulatory safety standards
- Works with electronic testing equipment, small motor dynamometer, environmental chambers, hardness tester, and general hand tools
- Prepares written test reports in a web based software program
- Participates in the analytical review of new or revised parts, materials, and products; including Pareto charts and Excel graphs.
- Become autonomous in Testing and fixture building for their own assignments.
- Preparation for product review to include setup of product, customer web reviews, and 1 pager of sales and returns data.
- Demonstrates basic tool knowledge and has a passion for using tools and equipment
- Participates in Product demos, Line Reviews, and assist Category and Sourcing team with product decisions
- Maintenance/Cleaning of Lab.
- Occasional overtime required
- Additional duties as assigned by manager.
- Regular attendance is an essential function of the job.
- Supervises staff - No
- Financial Scope - No
- Organizational Scope – All US locations/Single Category/Region/District/Distribution Center
- Travel – No
- Responsible for Maintaining Confidential Information – Yes
Requirements
Job Qualifications – Education and Experience
- Minimum of 3 years of related experience
- High School diploma or equivalent
- Experience as a contractor, construction, carpenter, welder, plumber, auto mechanic and uses the corresponding tools with basic to intermediate knowledge
- Familiarity with structural carpentry tools to include the repair and maintenance of small industrial tools that are used in the field of general construction
- Familiarity with detail carpentry tools to include selection, tool application and safe tool usage
- Hands on, able to disassemble, trouble shoot, and assemble various types of products
- Experience with report writing computer skills in and Excel, web search, and e-mail
- Experience with test, repairing, or professional trade work with consumer tools and equipment
- Ability to work in a team setting and have a strong attention to detail
- Must have excellent written and oral communication skills
- Computer skills in Excel, web search, and e-mail
- Advanced technical courses at college level or trade school a plus
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical Requirements
General office environment requiring ability to:
- Stand, walk, sit for extended periods of time
- Speak and listen to others in person and over the phone
- Use keyboard and read from computer screen and reports
- Lift up to 45 lbs.
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