Frederick National Laboratory Job - 32429405 | CareerArc
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Company: Frederick National Laboratory
Location: Bethesda, MD
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Patient Care Coordinator III - Bilingual

Job ID: req1172
Facility: NIH
Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is dedicated to improving human health through discovery and innovation in the biomedical sciences, focusing on cancer, AIDS, and emerging infectious diseases. 

Position Overview:

PROGRAM DESCRIPTION
Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale. 

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute's (NCI's), Center for Cancer Research (CCR), Office of the Clinical Director, Experimental Transplantation and Immunology Branch (ETIB). 

KEY ROLES/RESPONSIBILITIES

  • Acts as a liaison between physicians, nursing staff and other departments
  • Answers incoming calls and routes to appropriate staff
  • Collects outside CT scans and pathology slides, records arrival times, and fills out appropriate requests to be read by NIH personnel
  • Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning the scheduling of patient appointments, new and existing work scopes and clinical protocols (surgery, x-ray, etc.)
  • Consults with patients to schedule appointments, biopsies and surgery, and enters patient ID and demographic data into the system to update clinic and physician schedules
  • Arranges travel including lodging, meals and direct bill requests
  • Designs and sets up filing systems and office procedures
  • Enters/updates clinic and/or physician appointment schedule availability into the central appointment computer
  • Updates and maintains calendar events
  • Maintains roster of all patients and tracks their appointments
  • Provides appointment information to patients, including medical materials required, dates and times, clinic information, hospital maps, travel and hotel information
  • Maintains patient database, patient education folders and status board for clinic patients
  • Obtains up-to-date patient records and other pertinent information prior to appointments or admission
  • Delivers slides/blocks to pathology for review
  • Delivers films to library and/or to the UOB
  • Sets up research records for clinic appointments
  • Labels and files patient medical records (internal and external)
  • Organizes and tracks pathology slides; sends pathology slides back to originating hospital; maintains pathology mailing list; logs in and files pathology airbills; scans, logs and distributes pathology reports
  • Copies, distributes and files consent forms
  • Sends patient appointment reminders
  • Prepares patient protocol calendars and diaries for patients returning to clinic on protocol
  • Track patients discussed at the weekly UOB conference
  • This position it located in Bethesda, Maryland 

BASIC QUALIFICATIONS

  • Possession of a high school diploma or equivalent; Foreign degrees must be evaluated for U.S. equivalency
  • In addition to the educational requirements, a minimum of five (5) years of progressively responsible administrative experience
  • Must be fluent in Spanish
  • Experience scheduling patient appointments and maintaining patient records
  • Understanding of clinical operations in order to provide adequate patient care arrangements
  • Strong customer service focus
  • Strong organizational skills with the ability to successfully manage competing priorities
  • Resourcefulness in problem solving
  • Ability to follow through with delegated tasks and take accountability 
  • Must be able to obtain and maintain a security clearance 

PREFERRED QUALIFICATIONS

  • Knowledge of medical/scientific objectives and terminology
  • General familiarity with requirements of clinical protocols
  • Knowledge of special ambulatory care regulations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)


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