Service Operations Specialist I Job Listing at Fox Factory in Fletcher, NC (Job ID JR108295)

Description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Service Operations 1 is responsible for assisting in the daily operations and clerical duties involved in shipping and receiving of all incoming and outgoing packages.

Position Responsibilities (including but not limited to the following):

• Designates method of shipment of all outgoing packages, utilizing knowledge of shipping procedures, routes, and rates.  
• Packs parts and products to the standards set by the Service Operations Lead, to ensure that the product is not damaged in transit.
• Ensures that all necessary documentation is included with each package before it leaves the facility.
• Compares identifying information and counts, weighs, or measures items of outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Unpacks and examines incoming shipments. Inspects and documents the condition of the product and lists any accompanying items that may be critical for reinstallation.
• Routes non-service deliveries to appropriate departments.  
• Adheres to policies regarding reuse and recycling of incoming packing materials to reduce waste as much as possible.
• Maintain a clean and organized work area.
• Advise Service Operations Lead when supplies are needed for the department.
• Maintain a safe work environment by adhering to all safety regulations within the department.

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiency and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. 
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Job Qualifications:

• Ability to use tools properly without damaging products.
• Proficiency with MS Office applications.
• Knowledge of common keyboard shortcuts.
• Able to understand and execute detailed instructions.
• Highest levels of integrity, honesty and work ethic.
• Excellent written and oral communication skills.

Work Environment and Physical Requirements:

• Warehouse environment
• Lift up to 50 lbs.
• Requires walking, standing, bending and lifting for long periods of time

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.