Italian Speaking Customer Service Agent (Fixed-term) Job Listing at Flex in Warrington, England (Job ID WD180894)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Italian Speaking Customer Service Agent located in Warrington,UK. This is a fixed term role for 12 months, offering the opportunity to start a successful career at Flex in UK.

What a typical day looks like:

• Set up work orders in the system and ensure efficient communication to the customer from the collection of their device to the completion of the repair and maintenance service, communicating with medical providers, both over email and calls
• Respond in a timely manner to customer queries using clear communication that answers all potential questions and have a first-time right work ethics
• Liaise with repair engineers in Budapest to proactively communicate with customer
• Set up repair requests in SAP ensuring all necessary data is captured and clear for future reference
• Arrange collections and liaise with couriers to achieve targets
• Maintain ownership of issues and ensure if something is promised, it happens
• Strive to achieve and exceed company service goals
• Represent the customer's brand to their utmost satisfaction, Spot improvement opportunities,
• Take initiative owning and learning new tasks
• Build positive relationships with team members and contribute to a dynamic and motivated atmosphere, supporting team leader and program management when requested

The experience we're looking to add to our team:

• GCSE qualification or equivalent
• Fluent English & advanced language skills in Italian (preferably native speaker)
• Work effectively in a fast-placed environment
• Strong initiative and passion for continuous improvements, thinking outside the box
• Excellent organizational skills – ability to prioritize and remain calm is important
• Excellent customer service skills and being able to handle difficult conversations
• Must be computer literate and have good keyboard accuracy
• Eligible to work in the UK

What you'll receive for the great work you provide:

• Continuous training tailored to your role and skill set
• 33 days holidays inclusive of bank holidays per annum and holiday purchase scheme
• Pension and life assurance scheme
• Funding, Education, Study and Training scheme – employees can apply for £250 every 12 months which aids their development such as gym membership, language classes
• Flexible working hours
• Hybrid working (2 days in the office, 3 days WFH)
• Great team and work environment, a truly international workplace
• Supportive and flexible culture
• Challenging assignments
• Charity of the year and volunteering opportunities in the local community
• Employee Assistance Program

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required

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Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).