Analyst, IT Operations Job Listing at Flex in Austin, TX (Job ID WD193914)

Description

Job Posting Start Date 01-14-2025 Job Posting End Date 03-28-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Analyst, IT Operations located in Austin, TX.

Reporting to the Information Technology Manager, the Analyst, IT Operations will responsible of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

Shift – Sun - Thu, 11:00PM to 7:15 AM

What a typical day looks like:

• Standard Operating Procedures and System Maintenance: Develop and implement Standard Operating Procedures (SOPs) for the day-to-day maintenance of applications and underlying systems, ensuring reliable performance and adherence to technical specifications.
• Proactive Monitoring and Performance Management: Conduct proactive monitoring of enterprise systems to ensure they are adequately sized and performing optimally, while defining and driving Service Level Agreements (SLAs) and conducting system tests to guarantee scalability, usability, and availability.
• Data Backup, Security, and Compliance: Establish and enforce proper backup and retention policies to minimize data loss, while ensuring the integrity and security of enterprise data across Hybrid Cloud environments in line with industry best practices and regulatory compliance.
• Communication and Feedback Mechanisms: Establish clear communication channels and feedback mechanisms with customers, peers, and cross-functional teams to effectively gather requirements, troubleshoot issues, and coordinate system implementations.
• System Enhancements and Change Management: Propose and implement system enhancements, including software and hardware updates, while performing change management and tracking performance metrics to ensure adherence to budgets, schedules, and performance requirements.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree or equivalent experience and training.
• Typically requires 6-12 months of related experience.
• Basic skills in Linux/Unix and windows Operating systems.
• Basics of Programming / scripting.
• Basic skills in Relational databases, Open-Source databases.
• Basics of Troubleshooting, Log analysis and data analytics.
• General understanding of system architectural concepts and methodologies.
• Collaboration skills and passion for technical challenges and operations support.
• Different IT Analyst position may require different knowledge of application, skillset, or tool.  Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.

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What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category IT

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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