Are you interested in becoming a Dispatcher?
Now is your chance! Get PAID to do what you love!
First Transit is looking for Dispatchers. Our Dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!
That is exactly why our employees say this is the “love-what-you-do” line of work!
Our Dispatchers Will Enjoy:
- Team-oriented Environment
- Excellent benefits including medical, dental, vision, and 401(k) savings plan.
- Company training, paid holidays, paid vacation and sick days.
Our Dispatchers are responsible for:
- Oversees transit service operators by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manages daily service by reviewing route performance and respond to customer inquiries and needs
- Oversees road service assigned carriers by tracking trip performance metrics and route efficiency
- Daily reports and clerical duties
- Direct calls internally
- Act as liaison between the carrier and emergency services.
- Other duties as assigned
To qualify as a Dispatcher, you'll need:
- 1 year of customer service, dispatch, or scheduling experience preferred
- Driver CDL preferred with P endorsement. Will provide training for CDL
- Computer Skills
- Excellent phone demeanor and customer service skills
- Ability to work independently
- Excellent verbal, interpersonal, judgment and problem-solving abilities
First Transit keeps people moving and communities prospering- That's why we need amazing people like YOU to APPLY NOW!
FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.
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