Senior Professional Services Consultant | Smart Software Job Listing at Epicor in United States of America (Job ID 24193)

Description

Description & Requirements

Senior Professional Services Consultant | Smart Software

The Professional Services Consultant, Sr takes the leadership role in consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables.  Drives implementation deliverables and assist the Project Manager with organizing and controlling tasks within the work plan. Takes a leadership position on project teams, engagements, and respective consulting practices. Works with clients in an independent basis for engagements with little supervision.

What You Will Be Doing:

• Coach and mentor PS Consultants ensuring consistent and high standards of service delivery.
• Interact with members of cross-functional teams.
• Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project.
• Establish solid working relationships throughout the Epicor and Customer organizations.
• Possess accurate estimating skills for various project tasks. 
• Ensure all deliverables in area of responsibility is delivered on time and on budget.
• Perform training and knowledge sharing with peers.
• Perform customer core team training.
• Keep up on skill / certifications for new or enhanced products.
• Obtain certain level of certification in an area outside of core competency.

What You Will Likely Bring:

• Ability to meet utilizations targets and completes project deliverables on time 
• Project management skills and strong technical background are required
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
• Customer centric, results oriented, self-starter and able to work independently.
• Strong listening, verbal and written communication skills, including virtual presentations.
• Expertise in all core modules of the software
• Demonstrated knowledge across industry verticals
• Ability to travel up to 10%

What Could Set You Apart:

• 7+ years applicable manufacturing, supply chain, buying, or scheduling demonstrated success/knowledge preferred
• 5+ years of consulting experience preferred
• Experience implementing SaaS products in a manufacturing setting
• Bachelor's degree preferred (or equivalent experience)
• Ongoing technical certifications to keep up with industry
• Understanding of AI and latest industry trends

The Professional Services Team 

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it's important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. 

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. 

We are an equal-opportunity employer. 

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 

At Epicor, we care about your health and financial wellness, as well as your work-life balance. That's why we offer comprehensive benefit offerings including medical coverages, dental, and vision, as well as other wellness programs. In addition, we offer a 401(k) match, HSA and FSA plans, a student debt program, a wide variety of insurance coverages, and voluntary benefits to achieve financial wellness. We also value your work-life balance and offer flexible time off, paid holidays, and paid maternity and parental leave. Please note that this is for information purposes only and provides a summary of Epicor's benefit offering.