Order Operations Coordinator Job Listing at Epicor in Monterrey (Job ID 24556)

Description

Description & Requirements

The Job:

The Order Ops Coordinator supports various activities within the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, specifically, data entry tasks involved in order management and user support tasks managed in a service management system.

What you will be doing:

• Provide operational support to order processing or licensing activities
• Enter data in a variety of CRM and ERP systems
• Uphold company policies and procedures related to the quote-to-order workflow
• Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing
• Operate license order fulfillment processes by following predefined procedures, using different licensing tools
• Handle assigned quoting, order management, and licensing related issues in a service management system
• Understand and follow policies, processes and procedures associated with assigned areas of responsibility
• Assist with issues and collaborate across peer organizations
• Review signed contracts and manage countersignatures (DocuSign skills, or fast learning skills required)
• Perform other operations duties as assigned

What you will likely bring:

• Proficient computer skills (Excel, Word, PowerPoint)
• Ability to perform in a fast paced, multi-tasking environment
• Ability to handle high transactional volume, and repetitive administrative tasks
• Ability to deliver quality results while under time constraints
• Ability to collaborate with customers, and peers to solve issues
• Good communication and interpersonal skills

• Excellent customer service skills

The Finance Team 

You'll find a strong sense of community, collaboration, and cross-functional partnering within the Epicor Finance and Accounting organization. With Epicor being an eager company, you will play a key role in supporting mergers and acquisitions and strategic financial activity globally. We are rapidly expanding and looking for exceptional talent to join our team in all of our Epicor offices.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. 

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. 

We are an equal-opportunity employer.