Unified Communications Engineer Job Listing at Englewood Health in Englewood, NJ (Job ID 64081)

Description

GENERAL SUMMARY

The Unified Communications Engineer supports the hospital by ensuring reliable, secure, and efficient communication systems for clinical, administrative, and emergency operations.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Administer the configuration and ongoing operational integrity of key enterprise-wide production UC platforms to ensure clear and reliable communications
• Participate in onboarding of new offsite practices, hospital and other organization's location into the UC platform and other related communication systems.
• Responsible for configuration, and deployment of Mobile devices
• Manages and issues individual and system PKI certificates through the Mobile Device Management system.
• Evaluate emerging UC technologies that improve care team collaboration and patient experience.
• Analyze call data to optimize trunk usage, reduce costs, and plan for capacity growth.
• Install, maintain and support fax lines, PRI connections and other voice and data related circuits.
• Administer, install and maintain the overhead paging system and related hardware.
• Document the design, installation, configuration, and maintenance of UC systems, including network diagrams, technical specifications, and procedures for troubleshooting and maintenance
• Coordinate with IT teams to scope projects, provide technical input and follow-up support
• Proactively monitor system performance and outages
• Promote best practices and transfer technical knowledge to department members
• Train staff on utilizing the organizations communication systems
• Provide timely troubleshooting support for UC infrastructure in alignment with third party vendors
• Provide reports and present data as requested by IT management
• Hardware procurement and asset management
• Attend product and technology training as required
• Participate in On-Call rotations including weekends and holidays
• Provide assigned on-site support during go-lives and system upgrades.
• Perform other duties assigned

Department: IT
Location: Englewood
Status: Full Time
Shift: Days
Hours: 9am to 5pm 

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Bachelor's degree in Computer Science, Information Technology, or related field (required)
• Minimum 3 years of IT work experience with 1 year of work experience with Unified Communication systems
• Preffered knowledge of VoIP, SIP, RTP, QoS, and network fundamentals.
• Experience with Cisco, Avaya, Zoom, or comparable unified communication platforms.
• Familiarity with paging systems, and emergency notification solutions.
• Excellent troubleshooting skills, with ability to prioritize issues in a patient-care environment.
• Ability to work in a fast-paced environment
• Availability to work beyond normal business hours

• Professionally manage time between daily tasks and projects.
• Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources.
  Minimum rate: $38.46