Description
The Senior Vice President, Operations (SVPO), is responsible for overseeing the operations, finance and management of multiple designated markets across the Emerus organization. SVPO is also responsible for growth in volume and EBITDA. SVPO will work closely with business development team to identify and execute on opportunities to expand presence in the market and will be responsible for ensuring high clinical and quality outcomes, strong patient experience scores and a low rate of Employee Turnover at all facilities.
The role will be based out of Houston or Dallas and requires 50% travel to the assigned markets.
Basic Qualifications
- Master's degree in business or healthcare administration required
- Minimum of 10 years' experience with exposure to healthcare business development & operations, finance and business consulting for a multi-site, multi-state, healthcare services, or related organization required.
- Demonstrated experience in developing growth strategies
- Demonstrated success with people management skills
- Excellent verbal, written and formal presentation communication skills
- Ability to work well with “C” level healthcare partners, employees, patients and coworkers
- Excel & PowerPoint analytical and presentation skill a must
- Strong mathematical aptitude to assist with financial budgeting, reporting and analysis
- Experience in the following FINANCIAL EXPERTISE strongly desired:
- Performs various financial data gathering, analysis, and modeling on existing market operations and new market opportunities to identify issues, enhance the company's performance, set financial targets, and recommend action plans.
- Possesses a clear understanding of the reimbursement issues and contracting process with non-government funded/private payers.
- Provides information to management by assembling and summarizing data, preparing reports, and making presentations of findings, analyses, and recommendations.
- Identifies and helps to develop strategic relationships with potential and existing partners.
- Works with marketing, sales, and business development teams to implement business development initiatives.
- Experience in the following OPERATIONAL EXPERTISE strongly desired:
- Plans and directs the operations of markets in support of Key Performance Indicators.
- Conducts team meetings with regional team members to discuss current objectives and performance in clear and concise terms.
- Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory requirements and patient satisfaction requirements.
- Maintains annual budget for each market. Monitors financial reports of the region to ensure budgetary compliance with facility, regional and corporate goals.
- Visits hospital facilities regularly to inspect operations to ensure regulatory compliance.
- Participates in State and Federal, Licensing and Accreditation, and Internal Quality and Compliance audits.
- Resolves patient and vendor complaints, which have been elevated from market leadership and/or Hospital Administrators.
- Completes all daily, weekly, and/or monthly reports on a timely basis meeting all prescribed deadlines.
Essential Job Functions
The following description of the job responsibilities and performance expectations are intended to reflect the major responsibilities of the job and is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.
Supports the preparation of short-term and long-range plans and budgets based on corporate goals and growth objectives. Reviews analysis of activities, costs, operations, and forecast data to determine market progress toward stated goals and objectives. Oversees assigned regional market executives and manages market activities that implement the organization's policies. Directs operations to achieve budgeted profit results and other financial benchmarking standards. Directs the development and installation of procedures and controls, to promote communication and adequate information flow. Ensures that all activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations. Leads and assists in ensuring the organization meets and maintains DNV, state license and other accreditation requirements. Interacts with Medical staff regularly.
Other Job Functions
Key Leadership Functions
- Responsible for providing strong P&L oversight and leadership & driving operational excellence within each designated market
- Provides infrastructure and sound process for strategic planning for each market/facility
- Partners with each Market CEO to ensure local market priorities are met while balancing those priorities against the goals of the broader organization
- Responsible for ensuring each Market CEO/Hospital Administrator has prepared an annual business plan and is executing against it
Growth
- Monitors activities around growing volume from EMS, urgent care, physician practices, etc.
- New service line development and implementation
- Develops growth strategy with development team to identify new facility opportunities or acquisition targets
Leadership Development
- Identifies new talent, trains and ensures succession plans are in place for Hospital Administrators, Market CEOs and the SVPO role itself
- Serves as a coach and mentor to develop business acumen and P&L abilities amongst key market staff
- Fosters a culture of accountability, patient experience and quality.
Partnership Management
- Attends partnership and subsidiary board meetings quarterly
- Acts as Board member for Joint Ventures as designated
- Communicates with health system partners frequently ensuring strong relationships are in place
General Functions
- Actively encourages commitment to a common vision and shared values.
- Ability to thrive in a lean environment.
- Creates opportunities and gives people latitude to develop and achieve.
- Promotes a free flow of information and communication throughout the organization (upward, downward, and across).
- Communicates effectively with all employees
- Effectively influences and negotiates.
- Positively shapes stakeholders' opinions; negotiates win-win solutions
- Establishes open, candid, trusting relationships. Treats all individuals fairly and with respect. Cultivates an active network of relationships inside and outside of the organization. Stays in touch with employees at all levels
- Has a clear vision for the business, function, or operation and maintains a long-term, big-picture view.
- Anticipates obstacles, creates contingency plans and identifies opportunities.
- Generates breakthrough ideas.
- Integrates efforts across units and functions.
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