Patient Grievance Coordinator (Temp Contract) Job Listing at Emerus Holdings Inc. in Houston, TX (Job ID 2025-20593)

Description

The Risk Analyst coordinates risk management activities; processes and reviews incidents and patient complaints; and ensures that pending incidents and patient complaints are resolved timely. Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patient's care which results in patient harm. The Risk Analyst will also perform investigations and provide risk management education and guidance to individual departments, markets and facilities.

• Bachelors degree required
• Two years of risk experience preferred
• Healthcare experience preferred
• Time management skills
• Enjoys working with and helping people
• Able to manage daily tasks without direct supervision
• Maintain hospital ethics when speaking with internal and external customers
• Position requires fluency in English; written and oral communication

• Screens Complaints/Grievances and/or investigates patient/visitor incidents/occurrences; collects necessary documents and evidence, summarizes medical records and documents findings.
• Maintains proper data system per role. This includes daily use of the complaint/grievance management software program for data entry, data retrieval, and data analysis. Prepares a variety of statistical reports.
• Maintains communication amongst leaders throughout the organization in order to complete investigations.
• Maintains confidentiality in relation to all risk management matters.
• Supports activities associated with regulatory agencies including participation in DNV preparation and survey process and regulatory investigations.
• Participates in Root Cause Analyses done as the result of an incident.
• Provides support for reporting and managing incidence/events as they occur.
• All responsibilities are stated but not limited to.