Elekta Job - 39519135 | CareerArc
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Company: Elekta
Location: GA
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


  Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!


Elekta, world's leading developer of state-of-the art medical tools and treatment planning systems, is looking for a Productivity Leader, Service Operations to join our team.

The Productivity Leader, Service Operations will establish strategic and operational programs to support RAM Service objectives with a specific focus upon Customer, Employee and Business Results.

  • Provide operational support to the Field leadership Team. 

  • Partner directly with Country Service & Zone Directors and RSMs to minimize administrative responsibilities and to develop business plans to achieve KPIs focused upon: CSE training and development, labor and material utilization, PM/MOD on-time completion performance, concessions management, productivity and revenue growth.

  • Partner with Service Controller in supporting RAM Head of Service Delivery with headcount planning, financial performance, budgeting, reporting and forecasting.

  • Engage data-analytics in developing forward looking performance measures and actions to drive business outcomes.

  • Drive zone productivity and growth through effective manpower planning/utilization, training plans, processes, and customer satisfaction.  Identify gaps and deficiencies and build plans to address.

  • Coordinate and facilitate monthly business reviews with Country Service & Zone Directors and RSMs to review overall performance in attaining business objectives.

  • Support business analytics and administrative support including but not limited to functions associated with customer satisfaction, manpower planning/utilization, service work order processing, install base governance, financial and operational tasks associated with direct growth of the RNCA Service.

  • Support leadership regarding business and sales decisions in support of cost effective, high quality service delivery within the RAM. 

  • Partner with HR for New Hire introductions and onboarding new members entering Elekta Service.

  • Partner with Service Sales and Commercial operations on the development of strategy on large equipment and service RFPs.

We offer:

  • Excellent Medical, Dental, and Vision coverage

  • 401k, paid Vacation and Holiday

  • A wealth of additional benefits including Wellness Reimbursement, Tuition Reimbursement and Flexible Spending Account

  • Opportunity to work in the cutting edge in medical advancement

  • Close knit company culture

  • Upward mobility

  • Bachelor's Degree in business - MBA or equivalent work experience

  • 7- 10 plus years related experience

  • Field Service management experience strongly preferred.

  • Demonstrated leadership skills.

  • Ability to think creatively; ‘out of the box'.

  • Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with worldwide / international personnel.

  • Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds.

  • Capable of making commitments, setting priorities, and delivering results on time and on budget.

  • Project management skills. Ability to facilitate/lead project teams.

  • Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio, and Access.

  • Demonstrated success in developing and implementing strategic and tactical business plans.

  • Must be able to travel up to 20% of the time.

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any

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