Online Customer Experience Team - Hybrid (AZ) Job Listing at DriveTime in Mesa, AZ (Job ID R13208)

Description

Responsibilities of the Job (Or Better Known as, Your Next Destination)

The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service.

• Utilizes an online database to service potential customers and generate dealership appointments.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set, track, and follow-up on all leads.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
• Maintain positive working relationships with immediate team members and the company's sales and dealership employees.
• Conduct business within DriveTime policies and procedures.

Knowledge, Skills and Abilities (The Good Stuff)

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma required.
• Associates degree preferred.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.