Description
The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service.
- Utilizes an online database to service potential customers and generate dealership appointments.
- Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
- Set, track, and follow-up on all leads.
- Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
- Develop professional relationships with customers and dealerships to identify vehicle needs.
- Fully explain the steps of the sales process to customers.
- Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
- Maintain positive working relationships with immediate team members and the company's sales and dealership employees.
- Conduct business within DriveTime policies and procedures.
Knowledge, Skills and Abilities (The Good Stuff)
- Passionate and goal oriented.
- A mind for the details.
- Ability to work well in a high-functioning team environment.
- Excellent verbal and written communication skills.
- Timely.
- Positive emotional resilience.
Requirements (a.k.a. What You Need to Get the Job Done)
- High School Diploma required.
- Associates degree preferred.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
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