Description
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details:In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers. A top-notch Customer Care Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Duties and Responsibilities
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Liaising with colleagues or managers to find the best solutions to customers' issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a polite, helpful, and professional manner at all times
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
- Familiarizing yourself with new products, services, and offers as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents, as needed.
- Respecting client confidentiality at all times
Knowledge, Skills and Abilities
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Liaising with colleagues or managers to find the best solutions to customers' issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a polite, helpful, and professional manner at all times
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
- Familiarizing yourself with new products, services, and offers as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents, as needed.
Qualifications:
Work Experience or Education
- A College Degree is preferred
- Practical experience with help desk/CRM software, such as Service Now or SalesForce, is desired
Apply on company website
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