Concierge - Senior Living, Overnight 10:30p - 730a (Th - Sat, some W) Job Listing at Discovery Senior Living in Austin, TX (Job ID 903992)

Description

About Discovery Management Group 

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Discover Your Purpose at the Conservatory at North Austin

Our community is looking for an Overnight Concierge to join our team, 10:30p - 730a (Th - Sat, some W)
The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Answering telephone calls and conducts Front Desk reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets residents, visitors, guests and vendors. Answers inquiries and gives directions.
• Collates brochures & documents for the marketing department.
• Prepares meal tickets for family members & guests.
• Takes Room Service orders for meal delivery to Residents.
• Assists Residents with sign-ups for Transportation, Activities, Outings and Events.
• Updates the Resident Phone List and maintains Resident Emergency Contact information.
• Manages appointment reminders for residents' transportation.
• Maintains and keeps desk and entry area neat and organized.
• Organizes & distributes packages & other deliveries to residents & staff.
• Responds to Resident Emergency Pendant pushes or phone calls from Residents or family to initiate 911/EMS.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Assists and supports the Business Office Manager and other Department Directors.
• Direct Report to the Business Office Manager.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) required.
• Experience with multi-line phones, cell phones, computers, copy machine, Keytrak, and other devices. 
• 2 to 3 years of direct customer service, with experience in Senior Living preferred.
• Polite, helpful, articulate, responsible, and dependable.
• Willing/Able to work: 10:30pm - 7:30am - Nights can vary with some weekends and holidays required.

We offer rewarding career opportunities that include:

• Competitive wages: $17-18/hr
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V