Concierge - Senior Living, Overnight 10:30p - 730a (Th - Sat, some W) Job Listing at Discovery Senior Living in Austin, TX (Job ID 903992)

Description

About Discovery Management Group 

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Discover Your Purpose at the Conservatory at North Austin

Our community is looking for an Overnight Concierge to join our team, 10:30p - 730a (Th - Sat, some W)

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets residents, visitors, guests and vendors. Answers inquiries and gives directions.
• Collates brochures & documents for the marketing and other departments.
• Prepares meal tickets for family, visitors & guests.
• Takes Room Service orders for meal delivery to Residents.
• Assists Residents with sign-ups for Actiities, Outings and Events.
• Updates the Resident Phone List, Resident Emergency Contact & Caregiver information.
• Manages appointment reminders for residents' transportation.
• Maintains and keeps desk and entry area neat and organized.
• Organizes & distributes packages & other deliveries to residents & staff.
• Sets up theater and prepares popcorn for regular movie nights & weekend matinee.
• Responds to Resident Emergency Pendant pushes or calls from Residents or family to initiate 911/EMS.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Assists and supports the Business Office Director and other department Directors.
• Direct Report to the Business Office Director.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) required.
• Must communicate articulately in English. Spanish is also desireable, but not required
• Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology. 
• 2 to 3 years of direct customer service experience required, experience in Senior Living highly preferred.
• Polite, helpful, articulate, responsible, and dependable.

Benefits:

In addition to a rewarding career and competitive wage, Discovery offers a comprehensive benefit package.  

Eligible team members (FT) are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V