Private Duty Manager Job Listing at Discovery At Home in Temple, TX (Job ID 947426)

Description

About Discovery At Home 

Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.  

Reporting to the Administrator, the Private Duty Manager is responsible for the customer service and management of private duty services and aides.  Develops and implements community outreach strategies that promote partnerships within the community and industry. Establishes mechanisms for measuring quality care and organizational performance and participates in agency performance improvement projects.

Job Duties:

• Intake client calls, provide client communication and follow up.
• Propose services and financial agreements with clients.
• Attends case conferences at Administrators request.
• Accurately input new patient referral and contact information into the system and coordinate with DCS immediately for scheduling RN assessments.
• Schedules care givers per patient needs.
• Maintains an ongoing relationship with current, future, and former clients, client families, company employees and any outside agencies.
• Responsible for the recruitment, interviewing, selection, and orientation of the Aide team members.
• Coordinates with HR the processing of new employee paperwork and setup of employee files.
• Supervises Private Duty Aides including serving as a backup for Private Duty Aides when shift needs coverage.
• Evaluate staff performance relative to job goals/requirements; coach staff and recommends in-service education programs and ensure adherence to internal policies/standards.
• Participates in company quality improvement activities and case conferences.
• Responsible for overseeing billing, payroll.
• Accurately entering caregiver and payroll data; confirming timesheet, tasks and visits are complete within the payroll system.
• Gathering, collating, and reporting billing/invoice information accurately.
• Other duties as assigned by Administrator.
• Daily/Weekly/Monthly reporting of revenue, hours, and census information.
• Follows the plan of care to provide, safe, competent care to the client.
• Ensures programs and health records meet all regulatory requirements, accreditation standards, and clinical best practices; coordinates survey and audit preparation as needed.
• Ensures quality and safety of services provided.
• Assists in evaluating services and programs, recommending modifications as needed.
• Supervise and mentor appropriate staff.
• Overall responsibility for maintaining customer service standards and resolution of issues.
• Understands and adheres to established policies and procedures of agency.
• Participates in Quality Assessment and Performance Improvement activities as assigned.
• Will be required to be “on call” on a rotation basis.

Job Conditions: 

• The ability to drive and the ability to access clients' homes which may not be routinely wheelchair accessible are required.
• Hearing, eyesight and physical dexterity must be sufficient to perform a physical assessment of the client's condition and to perform client care.
• On occasion, may be required to bend, stoop, reach and move client weight up to 250 pounds; lift and/or carry up to 30 pounds.
• Must be able to communicate clearly, both verbally and in writing.

Qualifications:

• Minimum 5 years management experience in private duty and/or healthcare
• Ability to analyze and interpret financial metrics and key performance indicators
• Strong interpersonal and relationship building skills
• Must have completed a minimum of 75 hours of training which includes an introduction to personal care services.
• Must be free from health problems that may be injurious to patient, self and co-workers and must present appropriate evidence to substantiate.
• Must comprehend the basics of personal care, housekeeping and meal preparation.
• Must understand and respect client's including ethics and confidentiality of care.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Both full and part-time team members are eligible to participate in our outstanding 401k plan with company match our Employee Assistance Program and accident insurance policies.

 EOE/M/F/D/V