Student Billing Specialist Collections Coordinator Job Listing at Delta College in University Center, MI (Job ID 6563)

Description

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY:

This position is the Student Billing Specialist / Collection Coordinator. The main responsibilities are to ensure accurate recording of student accounts receivable, processing and analyzing student accounts receivable for accurate charges and financial aid, the collection of student accounts receivable from students and sponsors, assisting students with issues related to their student accounts, reconciliation of various accounts, running various Colleague reports, coordinates the accounts payable process on a weekly basis, and working with the Student Billing Office Manager in maintaining the integrity of the student's account receivable system. Assumes primary responsibility for coordination of the internal and external collection activities for student accounts receivable. This position acts as a backup for the Student Billing Specialist position and performs essential duties of the Student Billing Office Manager during their absence. 

This position requires a person that is detail oriented, and requires extensive technology skills including the use of spreadsheets and database software, including Excel, Word and applicable Colleague modules.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Student Support

• This position is required to provide top quality customer service to students, employees and outside agencies at all times in all forms of communication including in person, phone, e-mail, etc.
• Responsible for maintaining the department's e-mail accounts. Responsible for providing assistance and information for students concerning financial aid, third party agencies, and employee tuition waivers to cover student educational cost. This includes analyzing student accounts, processing refund checks and billing third party agencies.
• Processing each semester's student-aid authorizations including financial aid and third-party sponsored students.
• Ongoing assistance to financial aid students during the add-drop process. Assist Records and Registration and the Financial Aid offices in resolving any problems or disputes regarding a student's enrollment and eligibility for each semester.

Student Billing

• Responsible for preparing various reports used by the Student Billing staff to identify outstanding student accounts for student and sponsorship billing. This requires analyzing the students' accounts and billing students where appropriate when a balance due results from activities such as: students adds or drops their classes, over-charge in the bookstore or losing financial aid; this includes placing a restriction on students account when applicable and notifying the student.
• Responsible for running daily Colleague reports to process bookstore authorization to the Financial Aid and Bookstore Offices, and also for reconciling bookstore transactions between Bookstore and Colleague systems. Responsible for running Colleague reports for processing refunds on all student accounts. Run Colleague processes to post financial aid and invoices to the General Ledger.
• Responsible for billing companies according to their specific requirements and students for educational costs. Also analyzing student's accounts for accuracy which requires communication with Financial Aid and Records/Registration Offices. Responsible for working with other departments in analyzing student accounts to delete students for nonpayment.

Collection of Delinquent Student Accounts Receivable

• This position is responsible for the coordination of the internal and external collection activities for student accounts receivable. This includes the gathering of data and analyzing student accounts for appropriate educational costs and financial aid to determine the validity of the charges and determine if the delinquent account needs to proceed through the College's collection process.
• This position is actively involved, along with other Student Billing Specialists, in contacting those students to get them on a payment plan or to pay off their balance owed to the college. This position will coordinate the department's internal collections outreach plan, compile the results and for those accounts not successfully collected, compile and disseminate the delinquent account information to our outside contracted collection agencies.
• This person is the main contact with our external collection agencies. Work directly with our agencies in monitoring, managing, collecting balances owed to the college to ensure the compliance with appropriate collection regulations, and updating vendor software for account payments and other student related information.
• This position is responsible for preparing reports each month to analyze the collections of delinquent accounts. This also includes working with student bankruptcy accounts. Maintaining current on bankruptcy and collection regulations. Also requires knowledge of the applicable Colleague applications, Microsoft Word and Excel and the different agencies' standards and regulations. Also involved in sending and follow up on outstanding vendor receivables that require formal collection procedures.

Accounts Payable Checks

• Responsible for verifying that Accounts Payable checks match supporting documentation and mailing the checks. This position is responsible for analyzing student accounts and vouchering student-related disbursements, student cash refunds, financial aid balance checks, and loan checks. Included with the vouchering of checks is the analysis of what dollar amount can be released and the type of funds it is.
• Work with Purchasing and fellow Finance employees in verifying support documentation and mailing accounts payable checks.

Bank Reconciliations

• Prepares bank reconciliations of some of the College's non-payroll related cash accounts. This requires an understanding of the various types of transactions affecting the cash accounts, as well as communicating with the Cashier's Office and other Finance Office personnel in the event errors are identified.
• Assist the Controller and Assistant Controller with general ledger journal entries. Funds, cost centers, and object codes must be reviewed for accuracy, and detailed attention must be given to the dates and descriptions of the entries.
• Maintain accurate files for all Finance records. Scanning and filing of student receivable records. Accountable for other related finance/accounting responsibilities as assigned.
• Assists the Student Billing Office Manager in testing updates for the Colleague System.
• Backup for other Student Billing Specialists job responsibilities and vital responsibilities of the Student Billing Office Manager position in their absence.

• Associate degree or equivalent knowledge and skills. Major(s) required: Accounting, business, or finance, or relatable field.
• 1 to 3 years of position related experience

• 3 to 7 years of position related experience

Special Instructions

Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcript 1
2. Letter of Recommendation 1
3. Letter of Recommendation 2
4. Letter of Recommendation 3
5. Professional Certifications or Licensures
6. Transcript 2

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