Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* **Hybrid or potential for Fully Remote** *EST or CST hours * This position is for a ServiceNow Platform Engineer role on the ServiceNow engineering team. The individual in this role will contribute to the design, execution, and maintenance of our ServiceNow platform across multiple modules. Liaising with technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development. Reporting to the Lead IT Director, Platform Engineering, this position is critical in supporting the development and implementation of the overall ServiceNow platform. This role will also have cross functional collaboration responsibilities with other areas of ServiceNow Platform, including but not limited to being the first point of contact for defect management, and new enhancement development. *Primary duties and responsibilities* * *Platform Configuration and Design*: Contribute to the design and architecture of ServiceNow solutions to meet business requirements. Develop and customize applications, modules, and workflows within the ServiceNow platform. Implement and configure ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and other relevant applications. Integrate ServiceNow with other systems and applications as required. Contribute to health scan remediation and addressing ongoing performance improvements. * *Integration and Automation: *Integrate ServiceNow with other systems and applications using APIs, web services, and other integration methods. Develop and maintain automation scripts, workflows, and business rules to streamline processes and enhance efficiency. Build e-bonding, inbound and outbound integrations to automate transactions and data transfer. Manage configuration items (CIs) and configuration management databases (CMDB) to ensure accurate and up-to-date information for IT assets and services. * *Reporting and Analytic Engineering:* Create custom reports, dashboards, and KPIs to provide insights and metrics related to IT services and business processes. Collaborate with stakeholders, including business analysts, system administrators, and end-users, to gather and analyze requirements. Provide guidance, training, and support to end-users and other teams to ensure effective use of the ServiceNow platform. Design and improve UX analytics, performance analytics, and queries against ServiceNow replica database. * *Documentation and Knowledge Sharing*: Create comprehensive technical documentation, including design specifications, process flows, and system architecture diagrams. Foster a culture of knowledge sharing by disseminating best practices, tips, and insights to the development team and wider stakeholders. Conduct rigorous unit testing and actively participate in system integration testing, ensuring the reliability and stability of developed solutions. Collaborate with quality assurance teams to resolve any identified issues or defects. *Required Skills:* * 4+ years of hands-on experience in delivering ServiceNow tools and processes, including integrations and standard platform development * 2+ years of experience with coding/scripting, configurations and advanced capabilities such as UI Scripting, UI Actions, Business Rules, Workflow UI actions, Business Rules, Flow Designer, App Engine etc. *Preferred Skills:* * ServiceNow Certified Application Developer (CAD) certification. * Experience designing and developing integrations between ServiceNow and third-party systems (Workday, IAM, Azure, Salesforce), including use of ServiceNow's Integration Hub, and/or custom APIs. * Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc. * Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery. * Experience in , Workflow development, client-side/server-side scripts, Jelly scripts, SLA's. * Experience with ServiceNow development tools such as flow designer, business rules, scripts, and Access Control List (ACL) rules. * Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time. * Strong knowledge and ability of Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO policies. * Domain Separation and designing the Process and data flow within various domains * Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics. * Hands-on MID-server configuration experience and architecture understanding. * Experience working in a SAFe/Agile team. *Education* * A Bachelor's degree in Computer Science, Information Systems, related field, or equivalent experience. *BUSINESS OVERVIEW* Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. *Pay Range* The typical pay range for this role is: $83,430.00 - $201,900.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 04/26/2024
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