Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* This position can be Work From Home anywhere in the United States. - Team lead will be SME for internal processes and workflow guidance - Ensure appropriate and timely training occurs when additional resources are needed - Identify opportunities to increase workflow/production with process improvements -Assist with and ensure inventory is continually monitored and adjusted among the team to meet TAT and compliance requirements - Raises opportunity to address any internal performance issues / educational opportunities internally, prior to Network Ops and Health Plan involvement - Responsible for creating FAQ's specific to questions on roster/PCR process - Identify and communicate any issues with roster/PCR process immediately with Management - Contributes to health plan confidence and partnership - Contributes to compliance with turn-around-time related to issue resolution - Assist on coordination of productivity and assignments - Support the coordination of escalated issues *Required Qualifications* • 1-3 years experience working with provider data. • 6+ months' experience communicating directly with internal teams and/ or external partners. • Microsoft skills in Word, PowerPoint and Outlook. • Experience with Microsoft Excel. Must be able to do VLOOKUPS and pivot tables. • Problem solving and troubleshooting knowledge - QNXT system knowledge *Preferred Qualifications* • 1+ years' experience with QuickBase. *Education* Bachelor degree or equivalent experience. *Pay Range* The typical pay range for this role is: $18.50 - $37.02This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 05/01/2024
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