Join the Coram/CVS team as a Patient Intake Coordinator with the Los Angeles branch with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.
As a Patient Intake Coordinator you will…
* Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
* Assess patient needs and document referral requests for coordination of care.
* Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
* Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
* Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Tuesday to Saturday, 10am-630pm, with some on-call work.
Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient's life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.
Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos
Intake, admissions, patient, administrative, benefits, referrals, medical supplies, medical equipment, demographics, insurance, insurance verification, intake coordinator, patient access representative
* Minimum two years experience in customer service.
* Minimum two years experience in healthcare.
* Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.
* Experience working with healthcare insurance.
* Experience with medical terminology.
* Experience working in a pharmacy setting.
* Ability to work in a team environment.
Verifiable High School Diploma or GED is required.
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
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