Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* Join Fortune 7 CVS Health Clinical Client Applications Team as *Sr. Analyst – Prod Supt Svcs.* In the Sr.Analyst role you will be responsible for the overall production support of clinical applications in a variety of languages using a diverse toolset. In addition, you will drive exceptional services to CVS Health Clients through a dedicated team of advisers responsible for identifying ways to continuously improve on the services provided to clients and providing communication and updates to senior leaders. As a key member of the Production Support Services team , you will partner with our Business and & Account Management team and our internal IT teams to lead and support the services we deliver and provide to our external clients. You will serve as the single point of contact between the business and technical teams and monitor and provide status of production issues. *Required Qualifications* * 5+ years of production support experience in a large-scale and diverse environment. * Hands on experience in Incident, Request and Change Management. * Hands-on experience developing and debugging .NET based applications. * Hands-on experience developing and debugging AngularJS or ASP.net or C# or VB.net * Experience in Backend Webservices, Windows Services * Experience in Version Control/Build Tools: TFS * Experience with ActiveBatch or similar Workload Automation and Enterprise Job Scheduling. * ITIL Qualified & Expert knowledge of ITIL disciplines. * Experience with all aspects of the software development process including coding, systems, data analysis, testing and operations. *Preferred Qualifications* * Experience with Agile/Scrum methodologies * Experience with cloud services (Azure, AWS, GCP) * High degree of self-motivation to work in a fast-paced dynamic environment. * Strong communication skills are required to facilitate meetings with both technical and business audiences, often across multiple functional departments. * Demonstrated understanding of various technologies (.Net, C#, MQ, Java/J2EE, etc.) * Experience with major database management systems, e.g., DB2, Oracle, and SQL Server. * Expertise in Log4Net, Signal, AltSoft, Castle, XEngine, irAuthor, inRule, DevExpress, WinForms, BizTalk, Elastic Search, Kibana, SSIS and SSRS * Experience creatively debugging complex system problems spanning entire hosting stack (application, server, communication channels, networking components, etc.), resulting in problem determination and restoration through thorough research and fact finding. * Be able to exhibit decisiveness and good judgment, even in ambiguous circumstances. * Experience supporting both proprietary and vendor developed or supported applications. * Demonstrated successful completion of technical projects * Demonstrated proficiency working on all phases of SDLC. * Able to exhibit decisiveness and good judgment, even in ambiguous circumstances. * Healthcare, PBM, Medicare, or Med D experience preferred. *Education* Bachelor's degree or equivalent experience required. *Pay Range* The typical pay range for this role is: $97,335.00 - $201,900.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 03/20/2024CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [ColleagueRelations@CVSHealth.com](mailto:ColleagueRelations@CVSHealth.com) If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
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