Join the Coram/CVS Health team as a Customer Care Coordinator and you will lead and develop a team of customer service representatives resolving patient issues and that patient orders are able to be processed in an accurate and efficient manner. This role will directly impact delivering cost effective solutions for our patients. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with key stakeholders and patients.
As a Customer Care Coordinator , you will...
Resolve reimbursement issues with patient accounts, sales team, and management team.
Assist with training, coaching and feedback, scheduling and organizes work assignments.
Support Patient Intake team with tasks and takes escalated calls.
Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
Assess patient needs and document referral requests for coordination of care.
Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients.
Challenge your healthcare training or current customer services skills to make a difference in a patient's life by supporting a team that resolves patient inquiries by identifying problems and coordinating appropriate corrective actions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.
This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, 8:30AM – 5:00PM, with an opportunity for over-time as needed.
Coram CVS/specialty infusion services is a Fortune7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos
Minimum two years experience performing customer service, healthcare data entry, or insurance verification work.
* Experience working with healthcare insurance verification or obtaining medical authorizations.
* Data entry experience.
* Experience working in Microsoft Office, specifically Excel, Outlook and Word.
* Proficient to advanced PC skills including MS Office, specifically Excel, Outlook and Word
Home infusion or durable medical equipment (DME) experience
Verifiable High School Diploma or GED is required.
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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