Description
POSITION SUMMARY
- Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
- Education and Experience:
- Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility. Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
- License/Certificates:
- N/A
- Special Skills and Aptitudes:
- Effective Interpersonal relationships skills including good listening and communication skills.
- Ability to handle confidential information discreetly and appropriately.
- Ability to adapt resources to meet the needs of the situation.
- Exercise good judgment, flexibility, creativity and insight to problem solving.
- Adjust to stressful situations with confidence and good judgment.
- General knowledge of insurance/insurance verification and/or medical necessity.
- Basic knowledge of medical terminology.
- Excellent customer service and telephone etiquette.
- Ability to work independently.
- Ability to multi-task.
- High quality customer service.
- Scheduling and Documentation
- Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
- Inform and instruct patients on procedure/appointment preparation.
- Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
- Process physician orders as requested.
- Timely monitor and address all work queues and tasks that need to be completed.
- Provide clerical support for the department, providers and staff.
- Communication/Customer Service
- Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
- Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
- Participate as requires in continuous improvement activities to enhance the quality of patient care.
- Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
- Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
- Patient Registration/Insurance Verification/Cashier
- Update patient information including demographics, insurance information, patient authorization and other paperwork per protocols.
- Verify insurance coverage through proper portals and established procedures.
- Communicate appropriately with providers and staff in supported departments.
- Monitor no-shows/late cancellations and take action per set policies.
- Collect co-pays and patient payments based on location.
- Demonstrate accuracy in writing receipts, processing credit-card payments and balancing cash drawer/bag based on location.
- Communicate with and direct patients to Financial Services to arrange for payment plans and to assist with billing questions.
- Assist providers and nursing staff to make schedule adjustments and changes.
- Process referral requests and monitors work queues.
- Enter telephone encounters and complete assigned tasks in EMR.
- Demonstrate "Standards of Excellence" when other duties are assigned.
Location: Cuyuna Regional Medical Center · Clinic Scheduling
Schedule: Full Time, 8-hour Day Shift
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