Partner Onboarding Specialist
Work on multiple workflows in nascent stages. Help transform these workflows into
mature and standardized workflows by helping team leads in documentation, i.e. SOPs,
partnering with multiple teams, supporting pilots, documenting results and improving these
w/fs over a period of time. If required, supporting transition of standardized workflows to other
Ability to refine and define product/process metrics. Building reporting metrics for new and
existing workflows. Added ability to analyze data and provide insights is a plus. Ability to create
plx dashboards is a plus as well.
Monitoring of Video-on-Demand assets and artwork, live videos using in-house tools and
Schedule audit workflow: adjusting boundaries of events as content schedule shifts (events
run long or short) and auditing the existing station schedule
Check email notifications for requests and updates from internal teams and
Address incoming escalations via emails or internal tools, such as buganizer, Skyvine etc.
Monitor and maintain Operations within the defined SLAs. Perform analysis on
the data and share insights.
Minimum skills required:
Preferred- Minimum BA/BS degree with a strong academic record
Minimum 1 year of work experience in video operations, live TV operations
Excellent communication skills both verbal and written.
Strong knowledge of and interest in live US TV industry (preferred). Strong grasp of written &
spoken English language, ability to articulate network and video issues
Quick learner: able to quickly absorb complex product and procedural information and
seamlessly adapt to rapid changes in the product, process and workflow
Analytical and proactive mindset: be able to quickly understand, analyze and make
recommendations for improvement for internal processes
Comfortable with ambiguity: in cases not covered by documented workflows/instructions,
ability to make appropriate decisions
Highly responsive and productive under time pressure: able to consistently deal with high
volumes and prioritize work accordingly
Solid experience with iPhone and Android (for the purpose of checking the app)
Strong computer skills with experience with Chrome, Google Docs, and Google Apps
Ability to perform basic troubleshooting and data gathering by asking relevant questions
Can work independently or within a team. Can provide results within a given time frame
Experience in dealing with internal/external customers. Maintain a high sense of urgency while
staying cool under pressure
Team-oriented, quick learner and adapt to changes. Must have the ability to pay attention to
live streams for long-periods of time
Demonstrates effective, clear and professional written and oral communication. Able to
communicate with External TV & Media partners comfortably using emails, phone calls
Provides prompt and efficient service to end-customers and internal stakeholders,
external TV & media partners
Maintains a positive and professional demeanor always portraying the company in a positive
light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while
using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult
contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution
Actively seeks solutions through logical reasoning and data interpretation skills and identifies
trends to appropriate channel including improvement suggestions Partner onboarding / Mgt.
Work with partners to ensure seamless operations onboarding and steady-state support for their content.
Resolve partner ingestion & metadata gaps and errors in our movies and TV catalog (e.g., missing
VOD or wrong artwork) by researching various sources (e.g., internal systems or websites) and
entering data into spreadsheets or directly into our systems.
Assist in various spreadsheet-based workflows, including any documentation required to define
steps (e.g., triaging quality issues).
Support quality assurance efforts via monitoring the platform or delivery pipelines to ensure the
on-time delivery of new movies and TV series.
Assist in ad-hoc partner support projects.
Support operations of Dynamic Ad Insertion workflow
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 22 2021
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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