Cognizant Job - 37206278 | CareerArc
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Company: Cognizant
Location: San Jose, CA
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Partner Onboarding Specialist

 

Job expectations:

 

Work on multiple workflows in nascent stages. Help transform these workflows into

mature and standardized workflows by helping team leads in documentation, i.e. SOPs,

partnering with multiple teams, supporting pilots, documenting results and improving these

w/fs over a period of time. If required, supporting transition of standardized workflows to other

 vendor partners

Ability to refine and define product/process metrics. Building reporting metrics for new and

existing workflows. Added ability to analyze data and provide insights is a plus. Ability to create

plx dashboards is a plus as well.

Monitoring of Video-on-Demand assets and artwork, live videos using in-house tools and

dashboards

Schedule audit workflow: adjusting boundaries of events as content schedule shifts (events

run long or short) and auditing the existing station schedule

Check email notifications for requests and updates from internal teams and

vendors/providers

Address incoming escalations via emails or internal tools, such as buganizer, Skyvine etc.

Monitor and maintain Operations within the defined SLAs. Perform analysis on

the data and share insights.

 

Minimum skills required:

 

Preferred- Minimum BA/BS degree with a strong academic record

Minimum 1 year of work experience in video operations, live TV operations

Excellent communication skills both verbal and written.

Strong knowledge of and interest in live US TV industry (preferred). Strong grasp of written &

spoken English language, ability to articulate network and video issues

Quick learner: able to quickly absorb complex product and procedural information and

seamlessly adapt to rapid changes in the product, process and workflow

Analytical and proactive mindset: be able to quickly understand, analyze and make

recommendations for improvement for internal processes

Comfortable with ambiguity: in cases not covered by documented workflows/instructions,

ability to make appropriate decisions

Highly responsive and productive under time pressure: able to consistently deal with high

volumes and prioritize work accordingly

Solid experience with iPhone and Android (for the purpose of checking the app)

Preferred (Millennial)

Strong computer skills with experience with Chrome, Google Docs, and Google Apps

Ability to perform basic troubleshooting and data gathering by asking relevant questions

Can work independently or within a team. Can provide results within a given time frame

Experience in dealing with internal/external customers. Maintain a high sense of urgency while

staying cool under pressure

Team-oriented, quick learner and adapt to changes. Must have the ability to pay attention to

live streams for long-periods of time

Responsibilities:

Demonstrates effective, clear and professional written and oral communication. Able to

communicate with External TV & Media partners comfortably using emails, phone calls

etc.

Provides prompt and efficient service to end-customers and internal stakeholders,

external TV & media partners

Maintains a positive and professional demeanor always portraying the company in a positive

light and effectively managing sensitive issues

Demonstrates excellent time-management skills and the ability to work independently while

using departmental resources, policies and procedures

Contributes to a positive team environment and proactively aids team members with difficult

contacts as needed

Maintains acceptable performance metrics such as quality, productivity, first contact resolution

and attendance

Actively seeks solutions through logical reasoning and data interpretation skills and identifies

trends to appropriate channel including improvement suggestions Partner onboarding / Mgt.

Work with partners to ensure seamless operations onboarding and steady-state support for their content.

Resolve partner ingestion & metadata gaps and errors in our movies and TV catalog (e.g., missing

VOD or wrong artwork) by researching various sources (e.g., internal systems or websites) and

entering data into spreadsheets or directly into our systems.

Assist in various spreadsheet-based workflows, including any documentation required to define

steps (e.g., triaging quality issues).

Support quality assurance efforts via monitoring the platform or delivery pipelines to ensure the

on-time delivery of new movies and TV series.

Assist in ad-hoc partner support projects.

Support operations of Dynamic Ad Insertion workflow

 

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 22 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.


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