Customer Service Representatives (CSR) are responsible for making outbound or taking inbound customer calls in an automated, high volume call center environment. They are the "Beverage Expert" for an assigned customer base. Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing the client's volume and profit is the primary job accountability. Cognizant thrives on impeccable customer service. Maintaining accurate and complete customer orders is necessary. Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a CSR. A CSR is responsible for handling, via telephone, routine customer service inquiries, as well as escalation calls, related to product sales and delivery issues. Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, Representatives are expected to exhibit active involvement and support of their team.
Job responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
90 days of training, with no time off. Hours will be an 8 hour shift between 7am-7pm.
Benefits available first day of employment (Medical, Vision, Dental). Additional benefits: Personal Time Off (after 90 days of training), 401(k), Life insurance, Paid Holidays plus many more.MINIMUM REQUIREMENTS: • High school diploma or GED • Previous customer service experience
• Willingness to work flexible work hours (8 hour shift, scheduled between 7:00am-7:00pm)-set schedule after training
• No Weekends or late nightsPREFERRED EXPERIENCE: • Previous Sales Experience • 2 years of previous customer service experience Strong French or Spanish speaking a plus
Technical SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd.1Customer ServicePL1Required
* Proficiency LegendsProficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Aug 23 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Apply on company website